KIRUTHIKA B
Infrastructure Lead
Chennai
Summary
"Highly experienced Infrastructure Team Lead with 12+ years of expertise in system administration, network maintenance, hardware maintenance, Windows (All versions) and managing robust IT infrastructure solutions. Proven track record of leading high-performing teams and delivering large-scale projects on time. Skilled in cloud computing (Azure), network architecture, and IT service management (ITIL). Excellent leadership and communication skills, with a strong focus on collaboration, innovation, and continuous improvement.
Overview
2025
2025
years of professional experience
2016
2016
years of post-secondary education
4
4
Certifications
Work History
Lead Infrastructure Engineer
Citi Corp Services India Pvt Ltd
09.2016 - Current
- Escalate issues on time and strive for resolution of issues, identify root cause, and eliminate problems
- Led a team of 8 analysts, provided training, technical support, managing workload, leave management and escalations.
- Conducted basic troubleshooting to isolate and diagnose common server hardware problems
- Performed firmware installation, Agent remediation, Exchange application checkouts on Wintel servers
- Performed tasks such as installing and updating software and configuring hardware, monitoring system performance, and ensuring the security and stability of the network
- Performed AD, DHCP and DNS and Configuring & Troubleshooting on Servers, Desktops
- RAID Configuring in DELL/HP Servers & NAS storages
- Unix Admin: Installing and upgrading UNIX system software on company servers and computers
- Creating UNIX file systems
- Setting up and maintaining UNIX user accounts and access management systems
- Monitoring the performance of the system and server
- Creating backup and recovery policies
- Setting up and monitoring security policies
- Applying patches and upgrades when necessary
Senior System Engineer
Cognizant Technology Services
7 2012 - 9 2016
- Proven ability to learn quickly and adapt to new situations
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Configured, installed, and upgraded Windows Operating System
- Introduced automation tools into various workflows to increase efficiency levels significantly while reducing human error occurrences
- Led server infrastructure development, quality assurance, staging and production systems
- Installed and configured network printers and other peripheral devices
- Diagnosed and resolved hardware and software issues
- Supported system users, educating employees on troubleshooting and problem-solving protocols
- Manage the overall Service Desk activities
- Act as an escalation point for the Shift Leads, assisting them in handling irate or complicated calls
- Managing and recording FEM at the time of any system outages or known issues reported
- Ensure staffing and skill levels are maintained throughout operational hours by managing shift schedules, etc
- Monitor the Average Call Handling Time and FTR for the calls logged with IT Service Desk and Process adherence
- Managing SLAs and process level metrics for production support and IT Escalations;
provide appropriate feedback to the team - Arranging staff training and awareness sessions
- Managing IT Escalations through email communication with VPs & high‑end management, collaborating with vendors and support partners to speed up resolution of issues
- Preparing performance statistics and reports to management
- Handling Support Bridge and Partnership calls on behalf of ITE team.
Education
MBA - Financial Accounting
Anna University
ChennaiBachelor of Science - Mathematics
Ethiraj College For Women
ChennaiCertification
ITIL v3 Foundation Certified Professional
Skills
Support Tools: JIRA, ServiceNow, SAAS
Operating Systems: Windows Server, Linux
Scheduling Tool : Autosys
Databases: MySQL, SQLite, DataLake, Cosmos DB
Programming: Python (Basic)
Visualization Tools: Power BI, Tableau
Cloud Platform: Azure
CI/CD Tools: Azure Piplelines
Timeline
Lead Infrastructure Engineer
Citi Corp Services India Pvt Ltd
09.2016 - Current
Bachelor of Science - Mathematics
Ethiraj College For Women
ITIL v3 Foundation Certified Professional
Lean Six Sigma Yellow Belt Certified Professional
Machine Learning using Python
Azure administrator AZ 104
Senior System Engineer
Cognizant Technology Services
7 2012 - 9 2016
MBA - Financial Accounting
Anna University
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