KISAN PAWAR
Sangli
Summary
Branch Manager at Bajaj Finserv Ltd with expertise in debt collection and customer relationship management. Skilled in negotiating repayment plans and improving customer retention, consistently surpassing performance benchmarks. Proven ability to lead teams towards achieving strategic objectives while maintaining strong communication and market awareness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Manager ( DMS-COLLECTION )
BAJAJ FINSERV LTD
SANGLI
01.2021 - Current
- PRODUCT DETAILS -RURAL CONSUMER DURUBALE AND TWO WHEELER
- Reaching out to individuals or businesses with past-due accounts via phones, emails, or in some "RCD" cases by visiting the customer or agency directly.
- Discussing account status, explaining payment options, and negotiating suitable repayment plans based on company policies.
- Maintaining detailed and accurate records of all customer interactions, transactions, and collection efforts in a CRM or collections software.
- Tracking account aging reports and identifying delinquent accounts that require follow-up action.
- Investigating and resolving billing discrepancies, invoice errors, and customer complaints by coordinating with internal departments like billing or sales.
- Following all relevant state and federal debt collection laws and company policies.
- Preparing regular reports on collection activities, outstanding balances, and key performance indicators, like recovery rates, for management review.
Branch Sales Manager(RM)
RURAL MULTIPLE PRODUCTS
SANGLI
01.2019 - 12.2021
- PRODUCT DETAILS- HOME LOAN,PERSONAL LOAN,TWO WHEELER LOAN,FD ,MUTUAL FUND, INSURANCE
- A branch sales manager for rural liabilities and fixed is a banking professional responsible for growing the bank's deposit base in rural areas by focusing on liability products like fixed deposits, recurring deposits, DMAT accounts, and other products.
- Sales, business development.
- Relationship management.
- Team management.
- Operation Management.
- Product promotion.
- Customer service.
Personal Banker Sales (Classic Portfolio)
HDFC BANK LTD
09.2017 - 06.2018
- PRODUCT DETAILS- Credit card,Personal loan,Car loan,Home loans,Loan against property,Fd, Insurance,Sb,Ca,Casa
- Customer acquisition and sales, Demat accounts, and credit cards.
- Manage a dedicated portfolio of "classic" customers to maximize their "share of wallet."
- Offer and sell a wide range of banking and financial products, including fixed deposits, loans, insurance, and mutual funds, based on customer needs.
- Act as the primary point of contact for customers, resolving issues, providing personalized service, and ensuring high customer satisfaction.
- Acquire family accounts and deepen existing relationships with customers through regular interaction and financial planning.
- Work to retain customers by preventing account attrition and persuading them to renew products, like fixed deposits.
- Meet the monthly sales benchmark and achieve the income targets set by the bank.
Customer Service officer (Sr. Officer)
ICICI BANK LTD
07.2015 - 09.2017
- PRODUCT DETAILS - AGRI LOAN(KISAAN CREDIT CARD CROP LOAN),AGRI COLLECTION
- Responsible for Acquisition of new Preferred customers
- Enhancement of the relationship by cross-selling products and services as per the profile & need of the customers
- Deepening the size of the relationship
- Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers
- Ensure quality customer service is delivered
- Disseminating required product information
- Recording complaints as per the specified process
- Resolving all complaints received from preferred customers within the stipulated TAT’s
- Ensure appropriate customer communication on closures & copy of that to be filed.
- Preventive complaint management of Asking for feedback from customers
- Clearing Handling
- Authorize all entered transactions
- Branch administration and Lobby Management
- Resolution of customer queries/complaints and customer service to ensure walk in customers issues
- Retention and enhancement of the value of existing accounts
- Corporate salaries processing
- Vault / Key custodian
- Competencies- Sales and Influencing Skills
- Banking Product & Process Knowledge
- Planning and Organizing Skills
- Communication Skills
- Knowledge of Competition & Current trends in financial Industry
Education
MBA - Marketing
CSIBER
Kolhapur06.2015
BCA -
DGCS
Satara, India05.2012
HSC -
M V High school
UMADI Jath, India06.2008
SSC -
Pune Board
India04.2006
Skills
- Sales and Influencing Skills
- Customer relationship management
- Debt collection strategies
- Data analysis reporting
- Account negotiation techniques
- Sales strategy development
- Customer retention tactics
- Team leadership
- Adaptability to change
- Strategic planning
- Banking Product & Process Knowledge
- Planning and Organizing Skills
- Communication Skills
- Knowledge of Competition & Current trends in financial Industry
Certification
- Typing Marathi 30
- English 30 and 40 IRDA, NISM
Languages
- Kanada
- English
- Marathi
- Hindi
Personal Information
- Notice Period: Immediate
- Date of Birth: 06/10/90
- Nationality: Indian
- Marital Status: Married
Languages
English
Elementary
A2
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Branch Manager ( DMS-COLLECTION )
BAJAJ FINSERV LTD
01.2021 - Current
Branch Sales Manager(RM)
RURAL MULTIPLE PRODUCTS
01.2019 - 12.2021
Personal Banker Sales (Classic Portfolio)
HDFC BANK LTD
09.2017 - 06.2018
Customer Service officer (Sr. Officer)
ICICI BANK LTD
07.2015 - 09.2017
MBA - Marketing
CSIBER
BCA -
DGCS
HSC -
M V High school
SSC -
Pune Board