Kishan Mandalia
Ahmedabad
Summary
Total experience of 12+ years with different MNCs such as Hewlett-Packard, TCS, Searce Co-sourcing Services Pvt. Ltd, Vodafone Operations Intelligent Solution etc. in voice and non-voice processes with key strengths of communication skill, teamwork, time management and responsibility along with contributing to the growth of the organization.
Overview
19
19
years of professional experience
Work History
Executive
Vodafone India Services Pvt. Ltd.
2015.09 - Current
- Attend calls from Vodafone stores and customers
- Support non-voice process whenever required
- Moved to Clear Mobile and handle voice (Inbound & Outbound), non-voice both processes.
Senior Analyst
Searce Co-sourcing Services Private Limited
2014.04 - 2015.08
- Track shipments from departure to arrival and escalate and highlight on time to avoid monitory loss for delayed shipments.
- Constant follow-up through calls and emails.
- Manage productivity with upmost accuracy and resolving billing dispute.
- Escalation management, Investigation of issues and eliminate the issue using root cause method.
Senior Process Associate
TCS (TATA Consultancy Services)
2013.05 - 2014.03
- Mortgage process of bankrupt customers
- Assign loans and supporting queries.
Process Associate
HP (Hewlett Packard - Global E-Business Operation)
2009.04 - 2013.04
- Account the receivable transactions in SAP
- Month end activities to know the exact revenue of the company and reconciliation activity.
Marketing executive
Hi-Flex Modular & Seating Solutions Pvt Ltd
2008.02 - 2009.02
- Setting up the meeting with clients whose sites are under construction phase to expand the business
- Attending BNI meetings to promote product and services.
Inbound agent
TTSL
2005.07 - 2006.01
- Attend the calls from the customers and provide the information they require about the instruments they are having.
Education
MBA(Finance) -
Madurai Kamraj University
Bengaluru, KA01.2009
B.Com -
Saurashtra University
Rajkot, GJ01.2007
Intermediate -
Gujarat Board
Rajkot, GJ01.2004
10th -
Gujarat Board
Rajkot, GJ01.2002
Skills
- Tally 7.2
- MS Office
- Internet
- Strong Communication
- End to end ownership
Accomplishments
- Was awarded as the most disciplined employee for the month of September 2005 at TTSL (Tata Teleservices Limited) as an Inbound Call Center Executive.
- Won intercollege dance competition in 2007
- Won Garba competition in the year 2006 & 2007
- Was awarded as a runner-up in table-tennis tournament in the college.
- Was awarded as the best debutante for the Quarter – 3 at hp.
- Won corporate tournament for Vodafone for badminton men’s singles category.
- Received multiple times best performer in Vodafone.
Languages
English, Hindi and Gujarati
Online Courses Completed
- SCM Academy Induction
- SCM Support Functions & Key strategies
Online Courses Ongoing
- SCM Agile principles and practices
- Six Sigma
Personal Information
- Title: Senior Executive
- Date of Birth: 01/13/1987
- Nationality: Indian
- Marital Status: Married
Extracurricular Activities
Interested in Dancing, Acting, Singing, Garba Cricket, Table-Tennis etc. An enthusiastic badminton player
Timeline
Executive
Vodafone India Services Pvt. Ltd.
2015.09 - Current
Senior Analyst
Searce Co-sourcing Services Private Limited
2014.04 - 2015.08
Senior Process Associate
TCS (TATA Consultancy Services)
2013.05 - 2014.03
Process Associate
HP (Hewlett Packard - Global E-Business Operation)
2009.04 - 2013.04
Marketing executive
Hi-Flex Modular & Seating Solutions Pvt Ltd
2008.02 - 2009.02
Inbound agent
TTSL
2005.07 - 2006.01
MBA(Finance) -
Madurai Kamraj University
B.Com -
Saurashtra University
Intermediate -
Gujarat Board
10th -
Gujarat Board
Similar Profiles
Abhishek KRAbhishek KR
Assistant Manager at Vodafone India Services, Pvt. Ltd, Vodafone Intelligent SolutionAssistant Manager at Vodafone India Services, Pvt. Ltd, Vodafone Intelligent Solution
Krunal ZambadKrunal Zambad
Deputy Manager- Finance at Vodafone India Services Pvt. LtdDeputy Manager- Finance at Vodafone India Services Pvt. Ltd
Shubham MeshramShubham Meshram
Assistant Manager at Vodafone India Services Pvt. Ltd.Assistant Manager at Vodafone India Services Pvt. Ltd.