Kishor G
Service Delivery Line Manager
Bangalore
Summary
Result oriented and proven leader with 23+ years of experience in Service Delivery Management, People Management, Project Management, Transmission planning and optimization, Telecom Operations & Maintenance, implementation and Network Management.
Experienced with managing daily operations and leading teams to achieve goals. Utilizes strong organizational and leadership skills to enhance productivity and efficiency. Track record of driving continuous improvement and maintaining high operational standards.
Overview
25
25
years of professional experience
1
1
Certification
1
1
Language
Work History
Service Delivery Line Manager
Ericsson Global Services Pvt Ltd
02.2013 - Current
- Handled multiple projects simultaneously with multiple time zones, ensured a smooth delivery with effective project governance and tracking to secure excellent customer satisfactions. Lead and engage with the team to meet organizational KPIs like utilization, billability, Automation gain and digitalisations, customer satisfactions, etc. Drives multiple units level programs like automation, Competency development, internal tool management. Periodic review and analysis of existing process to identify improvement opportunities.
- Conduct regular review of individual performance within the team, provide constructive feedback and motivate team to excel in the delivery
- Ensure various compliance initiatives and documentations for the entire team to meet the organization standards and certifications. Review and track various finance and utilizations for the teams.
- Team size up to- 30
- Reduced employee turnover through effective communication, regular feedback, and promoting a positive work environment.
Central Project Manager
Huawei Telecommunication India Pvt Ltd
11.2011 - 02.2013
- Handled the Pan India DWDM expansion project for TTSL and TCL customer.
- Identify the expansion requirement and work with pre-sales team to submit the proposal to customer.
- Ensure the approval for the project from PMO by presenting revenue and cost analysis (DR review) after getting the PO
- Prepare the project plans and HLD and share it with circle project managers for implementations
- Project execution monitoring and tracking, Vendor Management and ensure the implementation in time as per customer expectation.
- Quality Management and Auditing.
- Review & govern the project progress with customer and internal stakeholders
- Revenue assurance, monitoring and controlling of Project budget and cost
- Inventory management and reconciliation
- Resource management and Team building
- Risk Analysis and risk managements
- Team sizes up to 15
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Turk Key Project Manager
Huawei Telecommunication India Pvt Ltd
03.2010 - 11.2011
- Project Name: Aircel Kerala turnkey 2G and 3G deployment project
- Scope: End to end project management of Aircel turnkey project, Raise change request and acceptance from the customer, ensure OHS and EHS Compliance, Deployment tracking and governance, Quality management, PO tracking & revenue realizations, manage the costs& Revenue for the project, Risk identification and mitigations, manage customer expectation and ensure Customer satisfactions, Supply chain management, Vendor management, Resource management including 3rd party staff.
- Team size- 40
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Transmission Manager
Huawei Telecommunication India Pvt Ltd
10.2008 - 03.2010
- Project Name: Aircel Kerala turnkey 2G and 3G deployment project
- Scope: Design & planning, Implementation of end to end transmission network for the deployment of 2G and 3G network
- Project Name: Etisalat Kerala turnkey 2G and 3G deployment project
- Scope: Design & planning, Implementation of end to end transmission network for the deployment of 2G and 3G network
- Team size- 15
Specialist Network consulting
Ericsson India Pvt Ltd
11.2004 - 10.2008
- Project Name: Airtel India Ltd
- Scope: Design and Planning of new MW links as per the Annual operating Plan and support the deployment team during the rollout
- Optimization of the existing MW links to improve the performance like Availability, fade Margin
- Ensure the TXN capacity to ensure the rollout and addition of additional radios in existing sites
Asst Manager -Implementation, O&M
BPL Mobile Cellular Ltd
11.2000 - 11.2004
- Project Name: BPL mobile cellular Ltd
- Scope: Operation and maintenance of existing transmission network
- Implementation of new MW links for the rollout
- Planning of new MW links
Education
Post Graduate certification - IOT
BITS Pilani
11.2018
B.Tech - Electronics & Communication
MG University
Kerala01.1999
Skills
Organizational transformations
Project execution management
Identifying business opportunities
Supplier management
Talent acquisition and team leadership
Risk identification and management
Quality compliance review
Cross-border customer engagement
Revenue management
Operational efficiency
Guiding professional development
Process optimization
Strategic project planning
Customer focus
Certification
PMP Certification (1979719), L1(Leadership assessment for People Managers), Post Graduate certification in IOT, Automation experience level certifications.
References
Anil, Kumar K R, +919500182968, Ericsson Global Services Pvt Ltd
Product Knowledge
- Ericsson- MTN, MINI LINK 6600,633X
- Huawei- RTN950/950/910/620 (Hybrid MW), OSN 1500/3500/7500(MUX), LWX 1600G, OSN8800/6800(DWDM)
- DMC- Spectrum-2 (MW) NERA NL399 (MW Hops 75C)
- Nokia- Nokia Flexi Hopper (MW Hops) , Synphonet (SAN/ MUX)
PERSONAL DOSSIER
- Nationality: Indian
- Date of Birth: 1976-03-18
- Gender: Male
- Passport No: H5198385 (valid till 2029), Place of issue: Cochin(India)
Timeline
Service Delivery Line Manager
Ericsson Global Services Pvt Ltd
02.2013 - Current
Central Project Manager
Huawei Telecommunication India Pvt Ltd
11.2011 - 02.2013
Turk Key Project Manager
Huawei Telecommunication India Pvt Ltd
03.2010 - 11.2011
Transmission Manager
Huawei Telecommunication India Pvt Ltd
10.2008 - 03.2010
Specialist Network consulting
Ericsson India Pvt Ltd
11.2004 - 10.2008
Asst Manager -Implementation, O&M
BPL Mobile Cellular Ltd
11.2000 - 11.2004
Post Graduate certification - IOT
BITS Pilani
B.Tech - Electronics & Communication
MG University