Summary
Overview
Work History
Education
Skills
Personal Information
Additional Details
Timeline
Generic

Kishor Sunil Madrewar

Pune

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience
2016
2016
years of post-secondary education

Work History

Deputy Manager – IT Infrastructure

Michelin
Pune
11.2024 - Current
  • Lead cross-regional support teams for MECM, Intune, and endpoint services across APAC & EMEA
  • Enhanced automation & SOPs, reducing average ticket resolution time by 20%
  • Created performance dashboards and communicated KPIs to global leadership
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Microsoft Infra Specialist

Credit Suisse
09.2019 - 11.2024
  • Managed AD, SCCM, Exchange, Azure AD; ensured SLA & security compliance
  • Mentored engineers and coordinated handovers across shifts & geographies
  • Led monthly quality reviews and continuous improvement initiatives
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.

SCCM Administrator

System Plus
02.2018 - 09.2019
  • Managed 2500+ endpoints; deployed patches and updates via Patch My PC
  • Created SQL queries and refined SCCM-related processes
  • Oversaw DPs and MECM server maintenance globally

IT Support Engineer

Ubisoft India
07.2016 - 02.2018
  • Delivered L1–L3 support; participated in internal IT projects
  • Managed VM infrastructure, DHCP, AD, and user accounts
  • Liaised with GNS global teams for project execution and escalations

System Administrator

DSK Studios
07.2014 - 07.2016
  • Managed Windows Servers, Active Directory, Cisco VLANs & VMware environments
  • Resolved network and firewall-related issues

Support Technician

Megatech Power
01.2013 - 07.2014
  • Configured Windows Servers, GPOs, and mail services
  • Assisted with switch management and network configurations

Senior Technical Executive

Techno Direct
10.2011 - 11.2012
  • Resolved customer queries related to networking and internet connectivity

Education

B.Sc. - IT (Infrastructure Mgmt.)

Sikkim Manipal University

JCHNE - Windows & Network

Jetking

H.S.C. - undefined

Dhyan Prabhodhini

S.S.C. - undefined

Dhyan Prabhodhini

Skills

  • ITIL V4

  • SLA Governance

  • Process Optimization

  • Shift Management

  • Team Leadership

  • Stakeholder Communication

Operations management

Performance improvements

Process and procedure development

Personal Information

  • Date of Birth: 04/30/93
  • Gender: Male
  • Nationality: Indian

Additional Details

I hereby declare that the information provided above is true to the best of my knowledge., 03/01/18, Kishor Madrewar

Timeline

Deputy Manager – IT Infrastructure

Michelin
11.2024 - Current

Microsoft Infra Specialist

Credit Suisse
09.2019 - 11.2024

SCCM Administrator

System Plus
02.2018 - 09.2019

IT Support Engineer

Ubisoft India
07.2016 - 02.2018

System Administrator

DSK Studios
07.2014 - 07.2016

Support Technician

Megatech Power
01.2013 - 07.2014

Senior Technical Executive

Techno Direct
10.2011 - 11.2012

JCHNE - Windows & Network

Jetking

H.S.C. - undefined

Dhyan Prabhodhini

S.S.C. - undefined

Dhyan Prabhodhini

B.Sc. - IT (Infrastructure Mgmt.)

Sikkim Manipal University

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Kishor Sunil Madrewar