Kishore Darabattula
Service Delivery Manager
Hyderabad,TG
Summary
Dynamic Service Delivery Manager with a proven track record at Cognizant Technology Solutions, excelling in client relationship management and performance improvement. Enhanced service quality through effective incident management and streamlined processes, resulting in increased customer satisfaction. Adept at leading cross-functional teams and fostering collaboration to achieve project goals efficiently.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Service Delivery Manager
Cognizant Technology Solutions, CTS
06.2024 - Current
- Improved service quality, addressing client concerns promptly and professionally.
- Led cross-functional teams to achieve project goals on time and within budget.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Enhanced service delivery by developing and implementing efficient processes.
Operations Manager
Cognizant Technology Solutions, CTS
06.2021 - 07.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Team Lead
Cognizant Technology Solutions, CTS
10.2015 - 05.2021
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Project Specialist
Cognizant Technology Solutions, CTS
10.2013 - 09.2015
- Presented regular status updates to stakeholders, keeping them informed of progress toward established milestones.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Mentored junior team members, fostering a supportive environment conducive to professional growth and development.
Senior Analyst
Cognizant Technology Solutions, CTS
05.2012 - 09.2013
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
Process Associate
Apollo Health Street
04.2011 - 05.2012
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
MBA - Human Resources And Business Management
JNTU
Warangal, India 04.2001 -
Bachelor of Science - Biotechnology
Aditya Degree College
Kakinada 04.2001 -
Skills
Service level agreement management
Client relationship management
Incident management
Performance improvement
Customer satisfaction
Project planning
Project implementation
Risk mitigation
Quality monitoring
Workload management
Timeline
Service Delivery Manager
Cognizant Technology Solutions, CTS
06.2024 - Current
Operations Manager
Cognizant Technology Solutions, CTS
06.2021 - 07.2024
Team Lead
Cognizant Technology Solutions, CTS
10.2015 - 05.2021
Project Specialist
Cognizant Technology Solutions, CTS
10.2013 - 09.2015
Senior Analyst
Cognizant Technology Solutions, CTS
05.2012 - 09.2013
Process Associate
Apollo Health Street
04.2011 - 05.2012
MBA - Human Resources And Business Management
JNTU
04.2001 -
Bachelor of Science - Biotechnology
Aditya Degree College
04.2001 -