KISHORE HARIKUMAR
Service Delivery Manager, IT Infrastructure
Cochin
Summary
Experienced in managing the service delivery operations, ensuring seamless service integrations. Equipped with strong problem-solving abilities, willingness to learn and excellent communication skills. Utilizes strategic planning and stakeholder management to enhance service efficiency and client satisfaction.
Overview
15
15
years of professional experience
2010
2010
years of post-secondary education
5
5
Certifications
Work History
Service Delivery Manager
Tata Consultancy Services
04.2024 - Current
- Service Delivery Manager overseeing different technical towers
- Proficient in identifying process improvements and automation initiatives
- Coordinated new hire recruitment, training and development.
- Led cross-functional teams to achieve project goals on time and within budget.
- Improved service quality, addressing client concerns professionally.
- Optimized resource utilization, identified opportunities for cost reduction.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
Lead Database Administrator
Tata Consultancy Services
02.2020 - 03.2024
- Database Tower Lead handling a team of 10 associates.
- Administration of oracle databases (10g/11g/12c/18c/19c)
- RMAN backup configuration
- Database restore and refresh
- Database Patching
- Data guard
- Query optimization and Performance Tuning
- Data Migration
- OEM
- Trained junior associates to improve overall productivity.
- Initiated cross skilling trainings on different databases within the team.
- Providing feedback and areas of improvement with the team members.
Database Administrator
Tata Consultancy Services
07.2016 - 01.2020
- Installation and administration of DB2 and Oracle database
- Unix and Windows server OS upgrade
- Data Migration from Oracle to DB2 using DCW
- Vulnerability remediation on Linux and windows server
- Hardware sizing for application deployment
- Performance of web application using IBM RPT
- Profiling of JAVA application using JPROFILER for performance improvement
- Clustering of application server
- Web Server configuration and administration
Messaging Support
Tata Consultancy Services
07.2014 - 03.2016
- Messaging support
- Active Directory Administration
- Exchange server management
- Mobile Device management
- Iron port Administration for spam emails.
- Outlook Configurations.
IT Analyst
NGA HR India Pvt Ltd
01.2013 - 07.2014
- User Account Management
- Active Directory Management
- Point of contact for offshore and onsite associates.
- Proficient in configuring VPN and provisioning of RSA tokens.
Technical Consultant
Sutherland Global Services
12.2011 - 01.2013
- Worked as Technical Consultant for McAfee Antivirus
- Responsible for providing technical support for Asia Pacific users for McAfee.
- Attended trainings on McAfee products.
- Well versed in mitigating viruses from end user computer.
- Proficient with McAfee products.
Technical Support Executive
Revenue Med India Pvt Ltd
12.2010 - 05.2011
- First point of contact for Technical Issues
- Responsible for the installation of OS
- Responsible for configuring printers and other hardware
- Worked with Windows Deployment services
- Active Directory Administration and Management
- Group policy Management
Education
B.E -
PSN College And Engineering And Technology
Tirunelveli, Tamil Nadu 07.2006 - 05.2010
12th -
KJHSS
10th - undefined
MGEMHSS
Skills
Oracle databases
Windows
Linux
Database administration
Infrastructure Management
OEM
IBM RPT
IBM DCW
Commvault
AWS
Certification
AWS Certified Solution Architect
Communication Mode
- English
- Hindi
- Malayalam
- Tamil
Timeline
Service Delivery Manager
Tata Consultancy Services
04.2024 - Current
Lead Database Administrator
Tata Consultancy Services
02.2020 - 03.2024
Database Administrator
Tata Consultancy Services
07.2016 - 01.2020
Messaging Support
Tata Consultancy Services
07.2014 - 03.2016
IT Analyst
NGA HR India Pvt Ltd
01.2013 - 07.2014
Technical Consultant
Sutherland Global Services
12.2011 - 01.2013
Technical Support Executive
Revenue Med India Pvt Ltd
12.2010 - 05.2011
B.E -
PSN College And Engineering And Technology
07.2006 - 05.2010
10th - undefined
MGEMHSS
12th -
KJHSS
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