Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
KISHORE KUMAR

KISHORE KUMAR

Noida

Summary

Strategic Retail Architect with over 20 years in large-scale operations and business transformation across India and the GCC. Developed scalable retail ecosystems and integrated omnichannel strategies to enhance asset productivity. Focused on driving top-line growth and optimizing bottom-line performance through data-driven decision-making. Results-driven leader with a proven track record in strategic initiatives, enhancing customer retention, and driving operational excellence. Expertise in executing growth campaigns that significantly boost revenue and market share.

Overview

23
23
years of professional experience

Work History

Lead - Insights & Action, Growth & Excellence

Bata India Ltd
Kolkata
09.2025 - Current
  • Drove strategic, insight‑led initiatives that increased revenue and expanded market share.
  • Designed and executed targeted growth campaigns that significantly increased qualified leads and conversions.
  • Implemented data-driven actions to enhance customer retention and loyalty metrics.
  • Led cross-functional teams to streamline operations and enhance execution quality in projects.
  • Built high-performance culture that strengthened team engagement, accountability, and delivery excellence in projects.

GM - EBOs- East India

Bata India Ltd
Kolkata
04.2024 - 08.2025
  • Led East India retail across 11 states with 220+ COCO, SIS & kiosks, delivering ₹400+ Cr turnover.
  • Delivered highest regional EBIT of 20% and highest UPT, driving significant growth in School business.
  • Achieved 4.7 GMB rating, leading in customer reviews; increased Omni sales by 5% through effective FTS execution.
  • Executed Zero Base Merchandise initiative, delivering +5% sales uplift vs other stores.
  • Reduced aged inventory from 13% to 5% through vendor-led liquidation, enhancing inventory management.
  • Winner – Bata Retail Olympics 2025 (Global Sales Competition).

AGM-FOFO & Exclusive Distribution-North India

Page Industries Ltd (Jockey India)
New Delhi
03.2020 - 04.2023
  • Led North India business, delivering ₹425+ Cr revenue with 30% CAGR and highest zonal growth.
  • Expanded retail footprint from 193 to 330 stores across 160+ franchisees and 4 exclusive MT distributors.
  • Built and managed partnerships with 165+ franchisees, enhancing collaboration and supporting 1,400+ frontline retail staff.
  • Recognised with Best Leader – Retail Operations for excellence in business performance, people development, and process rigor.
  • Standardised SOPs and planned retail strategies, executing operational excellence while integrating technology across the network.
  • Contributed to SOP drafting and enabled store operations tech, conducting mystery shopping and onboarding vendors to establish exclusive large distribution operations.

Senior Manager EBOs-North India

Blackberrys MCCPL
Gurgaon
01.2018 - 03.2020
  • Managed 35 COCO EBOs across North India, ensuring achievement of revenue targets.
  • Implemented sales project, resulting in 30% increase in turnover.
  • Developed and executed Brand Marketing Plan for relaunch, contributing to 5% revenue growth for the year.

Assistant Retail Operations Manager

Sharaf Gulf LLC
Abu Dhabi
11.2016 - 06.2017
  • Managed EBOs for Cotton-On, Cotton-On Kids, Typo, and Ruby across Abu Dhabi and Qatar, enhancing operational execution and customer experience.
  • Coordinated with warehouse and logistics teams to optimize inventory flow, minimize shrinkage, and streamline replenishment processes.
  • Ensured adherence to global visual merchandising standards, creating consistent brand presentation across all locations.
  • Partnered with Marketing, HR, and Finance to support promotional initiatives, optimize staffing strategies, and ensure budget compliance.

Area Business Manager EBOs-UAE

Splash Gulf LLC, Landmark Group UAE
Abu Dhabi
11.2014 - 10.2016
  • Transformed frontend retail culture with innovative ideas, resulting in increased sales performance.
  • Managed operations for 12 large format retail stores, enhancing customer experience and service delivery.
  • Recognized as the best Area Business Manager and awarded an international tour to Prague, Czech Republic.
  • Gained advanced retail management knowledge to streamline store operations and drive team effectiveness.

Area Retail Manager

Madura F&L
Hyderabad
04.2005 - 10.2014
  • Managed daily operations across multiple locations, including SF Jeans in Hyderabad, Van Heusen in Noida, and Peter England in Uttar Pradesh, ensuring consistent performance and customer satisfaction.
  • Developed and implemented training programs as founding member and Senior Learning Delivery Specialist at Aditya Birla Centre for Retail Excellence, equipping future retail professionals with essential skills.
  • Guided management trainees in retail operations, improving their practical skills and readiness to tackle retail challenges.

Cafe Manager

Café Coffee Day
12.2002 - 03.2005
  • Oversaw café operations after training, ensuring efficient daily functioning.
  • Managed inventory and ensured audit compliance to meet operational standards.
  • Created and implemented marketing campaigns that enhanced customer engagement.

Education

Post Graduate Diploma - Business Management (Marketing)

SCDL
Pune
06-2011

Bachelor of Arts (B.A) -

Osmania University
Hyderabad
07-2005

Diploma - Hotel Management

IHM
Hyderabad
05-2002

Skills

  • Strategic planning
  • Inventory management
  • Operational excellence
  • Budget management
  • Omni-channel strategy
  • Change management
  • Growth mindset
  • Team leadership

Languages

  • English
  • Hindi
  • Maithili

Timeline

Lead - Insights & Action, Growth & Excellence

Bata India Ltd
09.2025 - Current

GM - EBOs- East India

Bata India Ltd
04.2024 - 08.2025

AGM-FOFO & Exclusive Distribution-North India

Page Industries Ltd (Jockey India)
03.2020 - 04.2023

Senior Manager EBOs-North India

Blackberrys MCCPL
01.2018 - 03.2020

Assistant Retail Operations Manager

Sharaf Gulf LLC
11.2016 - 06.2017

Area Business Manager EBOs-UAE

Splash Gulf LLC, Landmark Group UAE
11.2014 - 10.2016

Area Retail Manager

Madura F&L
04.2005 - 10.2014

Cafe Manager

Café Coffee Day
12.2002 - 03.2005

Post Graduate Diploma - Business Management (Marketing)

SCDL

Bachelor of Arts (B.A) -

Osmania University

Diploma - Hotel Management

IHM
KISHORE KUMAR