Kishore Tiwari

• Responsible for sales, service & FM business for NE region
• Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
• Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
• Ensure state budgeted market share & volume.
• Optimum utilization of budget to drive business.
• Dealer & state team capacity development
• Improve coverage & customer reach by introducing new capable channel partners.
• Introduced new model to cater market requirement as well to create industry.
• Introduced new retails financier for smooth fund rotation.
• Stockyard inventory management, model forecasting
• Marketing operation to develop future business opportunity.
• Government licensing to develop IS business in Assam & others state of NE region

• Enquiry Management- Generation, Tracking, Categorization & Recording of Enquiries
• Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• People Management- Recruiting, Capability Building, Motivating & Training of Sales Team
• Retail Management- Tracking of Open Advances and O/S of customers.
• Ensuring Organizational Market share growth in the Area.
• Dealer Working Capital Management
• Channel mapping to find out strategic locations for appointment of new dealers to ensure delta volume.
• Conducting BTL activities in the area to generate Leads/Demands like- Customer meet, Broker & Driver meet, Road shows, Competition Demonstrations, Van Campaign and Test Drive Trials.
• Implementing the consumer schemes announced by the Organization.
• Ensure FM business target

• Ensure delivery, billing & market share for assigned dealership by maintaining financial hygiene factors.
• Successfully opened new locations within the region, ensuring smooth operations from day one.
• Coordinated promotional events within stores to boost foot traffic, raise brand awareness, and ultimately increase sales.
• Increased customer satisfaction by effectively addressing concerns and resolving conflicts as an Assistant Area Manager.
• Capability building for dealership sales team by training & coaching for improving hit ,coverage & salesman productivity.
• Establish robust enquiry management system.
• Retail management for smooth fund rotation to make dealership profitable.
• Establish newly coming product to increase band width.
• Leverage sales team to ensure firm machinery revenue

• Responsible for product support of agriculture & commercial application product like Tractors.
• Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
• Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
• Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
• Trouble -shooting and diagnosis of problems in agricultural product.
• Responsible for the development of dealers.
• Responsible for marketing activity like customers meet, service camp, tractors demonstrations program etc.
• Training giving to dealer employee to improve quality of dealer.
• Responsible for parts planning of dealers.
• Generating revenue through service & spare parts business by dealers.
• Responsible for warranty management.

Improve SAR

• Responsible for product support of agriculture & commercial application product like Tractors.
• Trouble -shooting and diagnosis of problems in agricultural product.
• Responsible for the development of dealers.
• Responsible for marketing activity like customers meet, service camp, tractors demonstrations program etc.
• Training dealership team to improve skill & attitude for service excellence.
• Responsible for parts planning of dealers.
• Generating revenue through service & spare parts business by dealers.
• Responsible for warranty management

• Worked in workshop and repaired all kind of hydraulic component like all kind of pump, motor, valve bank and cylinders.
• Having experience of irruption, commissioning & maintaining of komatsu dumpers, dozer, loaders and motor grader.
• Deputed in ECL Raj Mohol as a project in charge & maintaining WA800E-2 Komatsu wheel loader. Here I was responsible for achieving availability of WA800 wheel loader at the same time responsible for collect service revenue from repair component of HD785-2 BEML supplied dumpers.
• Managing Full Maintenance Contract of Komatsu equipment like HD785-7 Dumper, WA900-3EO large size Wheel Loader, D275A-5 Bull Dozer and GD825A-2 Motor grader imported from japan at TataSteel Noamundi
• Generating revenue through service & spare parts business.
• Planning & scheduling the field activities.
• Responsible for conducting and preparing equipment failure analysis reports, MTTR, MTBF and evaluation of warranty claims for customers; preparation of warranty claims for Komatsu.
• Responsible for man power management at site.
• Trouble -shooting and diagnosis of problems on the Komatsu equipment.
• Implementation of formal programs of maintenance planning and preventive maintenance. Objective: minimize unscheduled breakdowns and equipment downtime.
• Responsible for on-site spare parts inventory. Objective: ensure 100% availability of spare parts and consumable items.
• Training to FMC team

• Providing service support to warranty machines & settlement of warranty claim with coordinating with Caterpillar.
• Maintaining the rental machines and control rental operation as well as responsible for maintaining spare parts management to reduce down time.
• Providing service support to the out of warranty machine to collect service revenue.
• Responsible for sales machines & spare parts