Kishore Kumar NC
Bengaluru
Summary
Dynamic Subject Matter Expert with a proven track record at OSB India Private Limited, excelling in customer service and problem-solving. Recognized for mentoring teams and implementing corrective action plans that enhanced operational efficiency. Skilled in root cause analysis, driving continuous improvement, and fostering positive relationships to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Subject Matter Expert
OSB India Private Limited
Bengaluru
01.2015 - Current
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained positive working relationship with fellow staff and management.
Senior Executive
Capita India Private Limited
Bengaluru
07.2011 - 04.2014
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
MBA - Finance
Imperial College
Bengaluru01-2014
BBM
St. Philomena College
Puttur01-2008
PUC
Bharath Matha PU College
Koppa01-2005
SSLC
St. Joseph High School
Somwarpet01-2003
Skills
- Customer service
- Problem solving
- Root cause analysis
- Document management
- Continuous improvement
- Performance monitoring
- Team building
- Data analysis
- Mentoring others
- Operational efficiency
Affiliations
- Led weekly team meetings to track project progress
- Participated in cross-functional project teams
- Conducted training sessions for new employees
- Mentored junior team members or interns
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Accomplishments
- Recognized for outstanding performance and exceeding targets.
- For quick problem-solving or customer appreciation.
Timeline
Subject Matter Expert
OSB India Private Limited
01.2015 - Current
Senior Executive
Capita India Private Limited
07.2011 - 04.2014
MBA - Finance
Imperial College
BBM
St. Philomena College
PUC
Bharath Matha PU College
SSLC
St. Joseph High School
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