K. NAGA DIVYA TEJA

• Improved agent productivity and efficiency through system training and support.
• Filing documentations and feedbacks based on agent performance.
• Supported agents to achieve business goals and targets on NPS and Sales.
• Monitored and tracked agents progress to identify improvement opportunities.
• Maintaining trackers for all the performances, feedbacks, attendance, targets etc.

• Assisted agents in developing self-confidence and positive self-image.
• Monitoring the conversations of agents and customers and helping the agents to provide the best resolution to the customers.
• Helping the agents to achieve their daily NPS and Sale targets.
• Monitored behavior and reported any incidents to appropriate personnel.

ROLES AND RESPONSIBILITIES

• Troubleshooting Technical issues
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Using the internal tools and filing the tickets to the customers for service related issues.
• Actively performed in sales and achieved the targets.

Troubleshooting Technical issues

Creating account and registering products on account

Educating customers about products and services

Resolving all their account related queries