Kodamala Priyanka

Roles & Resposibilities

This job is mainly on airport ground operations

We need to resolve customer queries regarding flight operations like flight status, flight cancellation , flight rescheduling and payment related issues

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.