KODHAI P.B.
Chennai
Summary
Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
22
22
years of professional experience
1
1
Language
Work History
Service Delivery Manager
RBL Bank Ltd
7 2022 - 3 2024
- Taking care of Operations via monitoring, reporting and customer services.
Assistant Manager
HDFC Bank Ltd
01.2021 - 06.2022
- Taking care of Operations via monitoring, reporting and customer services.
Deputy Manager
Equitas Small Finance Bank
04.2019 - 10.2019
- Taking care of audit team and scrutinized the letters which is been sent to customers.
Administrative Officer
Sheenlac Paints Limited
07.2018 - 03.2019
- Handling admin activities such as maintenance of petty cash, hotel booking and travel bookings for bus, train and flight across PAN India through agency.
Senior Customer Service Officer - Audit & Compliance
Computer Age Management Service
08.2014 - 07.2017
- Identifying suspicious transactions, ensuring timely reporting, and assisting with money laundering related queries.
Senior Customer Service Officer - Team Leader - Customer Service
Computer Age Management Service
07.2009 - 08.2014
- Motivating and mentoring team members, handling customer escalations, and driving process performance.
Administration and Operations in charge
Amsoft Services
07.2007 - 06.2009
- Handling admin activities such as maintenance of petty cash, hotel booking and travel bookings for bus, train and flight across PAN India through agency.
Trainee clerk
TNSC Bank
08.2000 - 08.2001
- Dealing with customers and performing various banking tasks.
Education
Bachelor of Arts - Accounting
Sri RKM Sarada Vidyalaya Girls' Hr. Sec. School
Chennai, India 04.2001 -
Skills
Solutions Development
Operations Support
Risk Mitigation
Client Relationship Management
Quality monitoring
Mentoring and training
Professional Attributes
Efficient and hardworking. Good sense of responsibility and dedication. Good Attitude. Good Team Spirit. Patience while giving feedback, Open to change, Multi-tasking skills, Interpersonal skill and flexible.
Education Profile
- Bachelor of Commerce (B.com) via University of Madras
- Ms Office in Computer
- Amadeus Airline ticket booking
- NISM-II passed- Mutual Fund related.
- Hindi learned till Visharadh Poorvadh.
Date Of Birth
12/23/82
Place Of Birth
Chennai
Skill Profile
I have around 8+ years of experience in Customer service and sales, customer relationship management, telemarketing and business development.
Personal Information
- Date of Birth: 12/23/82
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager
HDFC Bank Ltd
01.2021 - 06.2022
Deputy Manager
Equitas Small Finance Bank
04.2019 - 10.2019
Administrative Officer
Sheenlac Paints Limited
07.2018 - 03.2019
Senior Customer Service Officer - Audit & Compliance
Computer Age Management Service
08.2014 - 07.2017
Senior Customer Service Officer - Team Leader - Customer Service
Computer Age Management Service
07.2009 - 08.2014
Administration and Operations in charge
Amsoft Services
07.2007 - 06.2009
Bachelor of Arts - Accounting
Sri RKM Sarada Vidyalaya Girls' Hr. Sec. School
04.2001 -
Trainee clerk
TNSC Bank
08.2000 - 08.2001
Service Delivery Manager
RBL Bank Ltd
7 2022 - 3 2024