Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
Generic

Kodhanda Sivasai Baddi

Analyst
Hyderabad

Summary

Resourceful professional in technology support, known for high productivity and efficient task completion. Specialize in Office 365 issues, SharePoint, software installations, troubleshooting, system configuration, and security protocols management. Excel in problem-solving, communication, and teamwork, using these soft skills to effectively resolve issues and improve network performance.

Overview

5
5
years of professional experience
6052
6052
years of post-secondary education
2
2
Certifications
6
6
Languages

Work History

Associate

Deloitte Ltd
05.2023 - Current
  • Provided technical support to troubleshoot complex problems related to office 365 issues, SharePoint.
  • Provides technical support to clients regarding the new and existing software installations, and verifying software requests.
  • Guides users in the installation of software through the internal software center and through network drives.
  • Assist users with hardware issues, laptop replacements, application-related queries, and infrastructure issues.
  • Own the user queries through Webforms, and support users in resolving all kinds of issues, including software, hardware, infrastructure, bookings, applications, and HR-related queries.
  • Good knowledge of the Office365, Techsource, MIM portal, ServiceNow, and SNOW.

Systems Engineer

Tata Consultancy Services Ltd
09.2020 - 05.2023
  • Monitored application performance metrics and made adjustments to improve reliability.
  • Debugged and repaired application issues.
  • Conducted thorough testing and debugging to ensure optimal application performance.
  • Conducted training sessions for staff on SharePoint functionalities, ensuring effective use of tools to support project workflows.
  • Deployed patches or updates for existing applications following change management guidelines.
  • Optimized application process flow to improve performance.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Managed permissions and access controls within SharePoint to maintain data security while facilitating appropriate sharing of information across teams.
  • Provided ongoing technical support for SharePoint users, troubleshooting issues promptly to minimize disruptions in daily operations.
  • Created detailed documentation of SharePoint configurations and best practices, serving as a reference for team members and ensuring knowledge transfer within the organization.
  • Solved complex technical issues related to SharePoint applications by diagnosing problems, implementing fixes, and collaborating with other IT professionals when needed.

Education

Bachelor of Technology - Computer Science And Engineering

Vignan's Institute of Information Technology

Intermediate Certificate - Maths, Physics And Chemistry (MPC)

Sri Chaitanya Junior College

High School Diploma -

Bhashyam High School

Skills

    ServiceNow

    MIM

    Office 365

    SharePoint

    Troubleshooting

    Communication

    Python

    ITIL

    Incident Management

    Problem Management

Certification

Microsoft Fundamentals Az-900.

Affiliations

  • Loves to play cricket, football and badminton.
  • Loves to watch Anime.

Accomplishments

  • Promoted as a Team Lead in just 1.5 years of experience for technical expertise and problem solving skills.
  • Awarded as the Star Performer of the year for two consecutive years in TCS (2020-2022).

Timeline

Associate

Deloitte Ltd
05.2023 - Current

Systems Engineer

Tata Consultancy Services Ltd
09.2020 - 05.2023

Bachelor of Technology - Computer Science And Engineering

Vignan's Institute of Information Technology

Intermediate Certificate - Maths, Physics And Chemistry (MPC)

Sri Chaitanya Junior College

High School Diploma -

Bhashyam High School

Similar Profiles

CREATE PROFILE
Kodhanda Sivasai BaddiAnalyst