Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advertising Sales Representative Analyst
Accenture Pvt Ltd.
Gurgaon
10.2023 - Current
Created advertising campaigns for clients based on their needs and budget.
Conducted market research in order to determine potential sales opportunities.
Developed and maintained relationships with clients to ensure repeat business.
Generated leads through cold calling, emails, direct mailings.
Identified target markets and developed strategies to reach them.
Responded promptly to customer inquiries via phone or email.
Provided support during the implementation of client projects.
Maintained detailed records of all sales activities including contacts, accounts, leads.
Researched industry trends in order to create effective sales pitches.
Analyzed customer feedback in order to improve services offered by the company.
Gathered data from competitors in order to identify areas of improvement for own company's offering.
Prepared presentations and proposals for prospective customers.
Set up meetings with potential clients to discuss advertising solutions.
Upsold advertising packages and options to customers by making outbound sales calls.
Senior Process Executive
Cognizant technology Solutions (Google Ads)
Gurgaon
09.2022 - Current
Digital Marketing ( Google Ads ) :
Role and responsibilities. Handling Search engine optimization and route, Display Ads, campaign level issues, Account UI interface, Search campaign,
Payments Profile set-up
Handling Accounts Budget
Handling Olympus customer of Google Ads
Maximize clicks, CPC, Manual CPC,
Total resolution for Google Ads billing and Policy
Email designing, optimized email campaigns
Handling Google Clients Account Managers
Handling meets with Googler's and set-up video connects with
Working on Meet with Account managers of high spend of Clients
Handling LCS, GCS Clients
Handling clicks, impression, targeted audience.
* Working on Other responsibilities inside the product:
Floor support
Handling Nesting batches
Working with Quality support
Attending training and knowledge about new launches of e-letters.
checking weekly G-care newsletter product launches with new Google policies and updates.
Discussion on MOM ( Minutes of Meetings) with Quality.
Supporting on all Live channels such as , Phone , Emails, Chat.
Handling CSAT, DSAT , Scorecard etc.
Working on Silver , Gold and Bronze channels of Google Ads.
Handling Google sheet to maintain the data.
Work upon Quality of Product and Client feedback, Survey and satisfaction:
Monitored operations, ensuring processes stayed in line with company regulations, as well as health and safety codes.
Handled all elements of process mapping, analysis and design, effectively developing business change.
Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
Established company targets based on previous performance and predicted forecasts.
Monitored operations to keep processes aligned with targets and matching forecasts.
I also completed the fundamental of basic Digital Marketing Course with equivalent certificate.
Customer Service Representative
Wipro Limited
08.2020 - 09.2022
Role and responsibilities:
Worked under different Project and clients:
1. Client Name Cigna ( Health Insurance Company )
Provided HRFS services to the employees of Cigna via email and phone support channel
Handled U.S payroll, Timekeeping, HCM
Handled U.S.A health insurance
2. Client Name : AT&T Client
Handled AT&T open Enrollment
AT&T Payroll
3. Client Name: Wells Fargo.
Handled Birth and open enrollment for U.S.A client,
Provided the assistance about Health Insurance.
4. Achieved target in terms of client satisfaction:
Gave out information and advice about available [Product or Service] options.
Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
Maintained constant presence at front counter to receive enquiries.
Stayed current on policies, procedures and standards to offer optimal support.
Handled high-volume telephone calls to address and resolve customer queries.
Followed scripts and processes to uphold brand standards.
Listened to individual complaints with open mind and asked detailed questions to understand issues.
Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Handled [Number] of inbound calls per day.
Exceeded goals through effective prioritization and consistent work ethic.
Achieved service time and quality targets.
Collaborated with team members to achieve target results.
Customer Service Representative
Interglobe Technologies
Gurgaon
08.2018 - 05.2020
Handled Emails , Chats and Calls
Handled Claims
Meetings with U.S.A based Clients
Floor support
Handled Batches as a Trainees for new Joiners.
Addressed customers enquires vice quickly and accurately.
Built rapport with customers through courteous and professional communications.
Monitored customer surveys and feedback to develop corrective actions for service-related issues.
Involvement on Client visit.
Received recognition or appreciation inside the Process.
Education
Bachelor of Arts ( Graduation) - Arts
CSJM ( Kanpur University)
Etawah , U.P
2017
Certificate of Higher Education (Class 12th) - Science stram
Shiv Narayan Inter College
Etawah , U.P
2013
Diploma of Higher Education (10th Class or Matric) - Science
Shiv Narayan Inter College
Etawah, U.P
2010
Skills
Performance reports
Google Sheets maintain
Maintain Excel sheets
Connects Meeting on Google calendar with USA clients
Creating Invites on Google calendars
Participated in extra activities such as ( Fun on Friday), Games on the floor,
Floor support
Assisting New batches
Client relationship management
Process compliance
External complaint management
Business development
Process assessments
Accomplishments
Achieved rewards and recognition in every company
Recognized by management for work ethical behaviors, leading to increased in the porfilt of client success.
Recognized by management for work projects delivering outstanding results and goals.
Certification
I have received Basics of fundamental Digital marketing garage course
I have received an appreciation certificate from United Airlines as a Good performer and maintaining the product delivery.
I have a A+ Certificate of Basic of Digital Marketing from Jamia Millia Islamia University.
Timeline
Advertising Sales Representative Analyst
Accenture Pvt Ltd.
10.2023 - Current
Senior Process Executive
Cognizant technology Solutions (Google Ads)
09.2022 - Current
Customer Service Representative
Wipro Limited
08.2020 - 09.2022
Customer Service Representative
Interglobe Technologies
08.2018 - 05.2020
Bachelor of Arts ( Graduation) - Arts
CSJM ( Kanpur University)
Certificate of Higher Education (Class 12th) - Science stram
Shiv Narayan Inter College
Diploma of Higher Education (10th Class or Matric) - Science