Kokab Naqvi
New Delhi
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation.
Works with clients to determine requirements and provide excellent service.
Dedicated with experience in achieving tangible results and cross-team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Advertising Analyst
Accenture Pvt Ltd.
Gurgaon,
10.2023 - Current
- Working with Top Google partner agencies and with Direct Client.
- Handling HIV ( High Valued Clients) who spends on Google a higher budget.
- Conducting keyword research, competitor analysis, search term audits, Keywords Terms list.
- Managing Campaigns, Reports, Key insights in client accounts.
- Helping to create the Campaigns as per buissness goals, Budget & Brands.
- Manage clicks, CPC, and manual CPC, Smart Bidding,
- Handling Clicks, Impressions, Avg CPC, and Targeted Audience.
- Providing highly valued recommendations to the client on their day to day .
- Provide Technical and Coding assistance on the website.
- Sharing the client PPT'S and Budget, Billed cost and served Cost Reports.
- Maintaing account reports and Client Competitors reports.
Senior Process Executive
Cognizant technology Solutions (Google Ads)
Gurgaon, India
09.2022 - 10.2023
- Handled Olympus, LCS, GCS, Platinum and Platinum + Client of Google Ads.
- Total resolution for Google Ads billing and Policy.
- Email designing, optimized email campaigns.
- Handling Google clients and direct account managers.
- Worked with High valued account managers with their high Budget, handled LCS, GCS clients.
- Media planning for Google Ads advertisers, including campaign creation, budget planning, competitor analysis, etc.
- Communicated with advertisers regularly on all elements, including performance and planning.
- Providing weekly and monthly reports to clients on major KPIs.
- Payments Profile setup.
- Worked with Google Technical Support.
Customer Service Representative
Wipro Limited
Gudgaon
08.2020 - 09.2022
- Helping the employees for their health benefits and solving the problems to make the changes in their health insurance, and handling Health and Welfare services of Canada & US employees of Cignal International Process.
- Provided HRFS services to Cigna employees, handling U.S. Payroll, timekeeping, and health insurance inquiries.
- Achieved service time and quality targets consistently, enhancing overall customer experience.
- Taking responsibility, patience, showing empathy, and resolving employees' concerns as soon as possible.
Customer Service Representative
Interglobe Technologies
Gurgaon, India
08.2018 - 05.2020
- Handled emails, chats, and calls.
- Handled Claims.
- Meetings with U.S.A.-based clients.
- Floor support.
- Handled batches as trainees for new joiners.
- Addressed customers' inquiries very quickly and accurately.
- Built rapport with customers through courteous and professional communications.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Involvement on client visit.
- Received recognition or appreciation inside the process.
Education
Bachelor of Arts ( Graduation) - Arts
CSJM ( Kanpur University)
Etawah , U.PCertificate of Higher Education (Class 12th) - Science stram
Shiv Narayan Inter College
Etawah , U.PDiploma of Higher Education (10th Class or Matric) - Science
Shiv Narayan Inter College
Etawah, U.PSkills
- Search Engine Optimization ( SEO- Off Page and on Page)
- Pay-per-click advertising and Marketing
- Google Ads In & Out
- Google Ads Billing & Policy
- Google Analytics
- Google Tag Manager
- Google Technical Support
- Technical support
- Budget planning and Forecasting
- Performance metrics
- Smart bidding
Accomplishments
- Achieved rewards and recognition in every company
- Recognized by management for work ethical behaviors, leading to increased in the profit of client success.
- Recognized by management for work projects delivering outstanding results and goals.
Certification
- I have done and received Basics of fundamental Digital marketing course Certificate from Google Skillshop academey.
- I have a A+ Certificate of Basic of Digital Marketing from Jamia Millia Islamia University.
- I have comepleted the Data Science course and received the certificate which is affiliated with Coursera
Timeline
Digital Advertising Analyst
Accenture Pvt Ltd.
10.2023 - Current
Senior Process Executive
Cognizant technology Solutions (Google Ads)
09.2022 - 10.2023
Customer Service Representative
Wipro Limited
08.2020 - 09.2022
Customer Service Representative
Interglobe Technologies
08.2018 - 05.2020
Bachelor of Arts ( Graduation) - Arts
CSJM ( Kanpur University)
Certificate of Higher Education (Class 12th) - Science stram
Shiv Narayan Inter College
Diploma of Higher Education (10th Class or Matric) - Science
Shiv Narayan Inter College
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