Kollabathula Sophiya
Patancheru
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesse
Overview
5
5
years of professional experience
Work History
Customer Support Executive
Teleperformance
11.2023 - 04.2025
- Managed customer service interactions via calls and chat.
- Ensured resolution of issues with high customer satisfaction.
Service Desk L1 Engineer
Indian School of Business
03.2022 - 10.2023
- Provided first-level IT support and resolved technical queries.
- Documented issues and escalated complex cases when necessary.
Customer Support Executive
Zealous Tech Services
12.2019 - 03.2021
- Handled customer queries and support requests.
- Contributed to maintaining service quality and client satisfaction.
Education
Bachelor of Commerce -
Gauthami Degree College
Hyderabad01.2019
Intermediate -
Sree Vardhan Junior College
01.2015
SSC -
Navodaya High School
01.2012
Skills
- Windows operating system
- Time management
- Active listening
- Microsoft Office suite
- Typing proficiency
- Web browsing skills
Languages
- Telugu
- Hindi
- English
Hobbies and Interests
- Listening to music
- Dancing
- Watching movies
Personal Information
- Date of Birth: 02/15/99
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Christian
Additional Contact Details - Father Name
Kollabathula Samule Raju
Languages
Telugu
First Language
Hindi
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1
Timeline
Customer Support Executive
Teleperformance
11.2023 - 04.2025
Service Desk L1 Engineer
Indian School of Business
03.2022 - 10.2023
Customer Support Executive
Zealous Tech Services
12.2019 - 03.2021
Bachelor of Commerce -
Gauthami Degree College
Intermediate -
Sree Vardhan Junior College
SSC -
Navodaya High School
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