Summary
Overview
Work History
Education
Skills
Declaration
Timeline
Generic

Kolluru Gandla Sai Nitish

hyderabad

Summary

Aiming for a successful career in a productive work environment that allows me to apply my skills and knowledge effectively for both the organization's success and my personal growth.

Overview

3
3
years of professional experience

Work History

Quality Analyst

FOUNDEVER PVT LTD.
HYDERABAD
10.2023 - 11.2024
  • Participated in auditing the KYC tickets (cases) that were handled by the associates and marked the findings respectively and ensured compliance with company standards.
  • Conducted root cause analysis to identify areas for process improvement.
  • Enhanced feedback was given to the associates on their respective findings, and it also helped them with the root cause of their corrective actions.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.

KYC Analyst (WISE)

FOUNDEVER PVT LTD.
HYDERABAD
06.2022 - 10.2023
  • Onboarding the customers for WISE after examining the IDs and documents submitted by them, alongside ensuring they comply with company standards.
  • Reviewed prospect KYC documents to meet requirements, and determine business model risk.
  • During my tenure at Foundever, I had a lateral movement into the Payment Operations LOB for WISE, which mainly focuses on adhering to regulatory requirements and internal policies related to payments. As a Payment Operations specialist, we encounter name mismatch scenarios, in which we conduct an in-depth review of customers' uploaded documents, which include proof of payments and IDs, in order to justify that the transactions are performed by those particular customers. We would cross-check the documents and provide the resolution accordingly.

Customer Service Representative

FOUNDEVER PVT LTD.
HYDERABAD
09.2021 - 05.2022
  • Worked as an customer support representative for an US based groceries delivery application (Instacart)
  • Responding to customer queries through chat and resolving them accordingly, as per the company norms.
  • Assisting customers in placing an order and helping to track their order, respectively.

Education

Intermediate -

NRI Junior College
Hyderabad
03-2013

10th Standard -

KKR Gowtham International School
Hyderabad
04-2011

Skills

  • Correction action planning
  • Attention to detail
  • Basic knowledge of MS Excel and Word
  • Independent and team-oriented
  • KYC compliance
  • Document verification
  • Anti-money laundering

Declaration

I declare that the information presented in this resume is true and accurate to the best of my knowledge I assure you that my experience, skills, and qualifications meet the requirements of the job, and I am committed to making a positive contribution to your organization

Timeline

Quality Analyst

FOUNDEVER PVT LTD.
10.2023 - 11.2024

KYC Analyst (WISE)

FOUNDEVER PVT LTD.
06.2022 - 10.2023

Customer Service Representative

FOUNDEVER PVT LTD.
09.2021 - 05.2022

Intermediate -

NRI Junior College

10th Standard -

KKR Gowtham International School

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Kolluru Gandla Sai Nitish