Komal Gupta
Hyderabad
Summary
Dynamic professional with extensive experience at ICICI Bank, excelling in operations management and customer relationship management. Enhanced service efficiency through strategic leadership and compliance management. Proven track record in business development and cross-selling strategies, driving revenue growth. Adept at problem-solving and decision-making, fostering team leadership and mentoring for optimal performance.
Overview
13
13
years of professional experience
Work History
Deputy Branch Manager
ICICI Bank
Hyderabad
09.2022 - Current
- Managed end-to-end branch operations, handling cash and non-cash transactions with high accuracy.
- Supervised team of 10 staff, driving productivity and service efficiency improvements.
- Ensured 100% compliance with RBI guidelines and internal controls, achieving top audit ratings.
- Expanded accounts and acquired new clients through cross-selling, supporting CASA growth.
- Resolved customer complaints and coordinated with internal teams to reduce escalations.
- Assisted in budget preparation, monitored expenses, and controlled costs as interim branch manager during absences.
- Oversaw gold loan processes and managed shortages related to locker facilities.
- Handled monthly transaction volumes of ₹200–250 crore while maintaining operational integrity.
Assistant Manager
Technoforce Facilities Management LLC
Dubai
05.2019 - 12.2021
- Oversaw maintenance operations and liaised with contractors for optimal service.
- Provided strategic advice to clients on legal, economic, and market aspects.
- Marketed company properties via Bayut.com, Property Finder, and Dubizzle.
- Maintained strong relationships with clients, ensuring high customer retention.
Property Administer
Custom Made FZE
Sharjah
05.2013 - 05.2014
- Implemented a digital documentation system, increasing process efficiency by 30%.
- Conducted regular property inspections, reducing tenant complaints by 20%.
- Developed standardized financial reporting in collaboration with the finance department.
Maintenance Coordinator
Al K haleej investment PJSC / Livestock (GULF)
Sharjah
05.2013 - 05.2014
- Negotiated contracts to secure favorable terms and developed long-term vendor relationships for reliable support.
- Coordinated outsourced maintenance contractors and operations to ensure timely service delivery.
- Prepared monthly maintenance reports to track progress and facilitated communication among stakeholders.
Education
10-2015
MBA - HR Management And International Trade Management
National Institute of Business Management (NIBM)
11-2011
B.Sc( Math) - Allahabad
Allahabad University
Allahabad06-2007
Skills
- HR administration and operations
- Customer relationship management
- Data analysis and reporting
- Problem solving and decision making
- Documentation and compliance
- Business development
- Operations management
- Cross-selling strategies
- Team leadership
- Staff training and development
- Compliance management
- Revenue growth strategies
- Mentoring and training
- Service efficiency improvement
- Verbal and written communication
- Loan documentation
- Relationship management
Languages
- Hindi
- English
Total Work Experience
6 Years 0 Month
Timeline
Deputy Branch Manager
ICICI Bank
09.2022 - Current
Assistant Manager
Technoforce Facilities Management LLC
05.2019 - 12.2021
Property Administer
Custom Made FZE
05.2013 - 05.2014
Maintenance Coordinator
Al K haleej investment PJSC / Livestock (GULF)
05.2013 - 05.2014
MBA - HR Management And International Trade Management
National Institute of Business Management (NIBM)
B.Sc( Math) - Allahabad
Allahabad University