KOMAL MEHRA
Delhi
Summary
Experienced Agile Project Manager and Certified Scrum Master with over 5.5 years in leading high-performing teams across Banking, Logistics and Healthcare sectors. Expertise in Scrum, SAFe, and Kanban frameworks, delivering complex projects with a focus on stakeholder engagement and continuous improvement. Proven track record in driving Agile transformations, enhancing team velocity, and achieving sprint predictability through effective coaching and facilitation. Committed to fostering a culture of transparency and trust while delivering measurable business value.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scrum Master / Strategy Consultant
Accenture
Gurugram
09.2023 - Current
- Led 2 cross-functional Scrum teams (9–10 members each) across distributed geographies to deliver large-scale digital transformation programs in logistics and retail banking domains.
- Facilitated 200+ Agile ceremonies including sprint planning, reviews, daily stand-ups, retrospectives, and backlog grooming—ensuring consistent sprint velocity and improved team alignment.
- Partnered with Product Owners to define sprint scope, break down Epics into actionable User Stories, and prioritize backlog items using business value scoring and WSJF techniques.
- Created and managed Agile metrics dashboards in Jira and Power BI to track velocity, cumulative flow, burn-up, and defect leakage, leading to 15% improvement in delivery predictability.
- Played a key role in Program Increment (PI) Planning and Scrum of Scrums under SAFe 6.0 framework, ensuring dependency mapping, risk mitigation, and synchronized team planning.
- Implemented data-led retrospective action tracking that helped reduce repeated blockers by 40% over 3 quarters.
- Mentored team members on Agile principles and best practices, helping one team achieve a 4.2 Agile maturity rating (on a 5-point scale) within 6 months.
- Received “Champion of the Quarter” award for delivering customer-centric UPI features within time and quality constraints.
- Collaborated with business, design, QA, and infrastructure teams to align delivery with overall product vision and regulatory compliance.
Lead Assistant Manager / Agile Delivery Specialist
EXL
Noida
08.2020 - 06.2021
- Led Agile delivery for a team of 8 focused on automating claims analytics and provider data transformation using Python and SQL pipelines.
- Facilitated Agile ceremonies and coordinated across QA, development, and SME teams to ensure cross-functional collaboration.
- Delivered a modularized claim validation engine that reduced turnaround time from 48 hours to 6 hours.
- Collaborated with Product Owners and SMEs to document and refine Epics and User Stories; aligned delivery with evolving HIPAA compliance requirements.
- Built Power BI dashboards to track SLA adherence, sprint progress, blocker frequency, and effort variance.
- Managed team capacity planning and used historical velocity to forecast sprint load.
- Received "Mastermind Award" for delivery efficiency improvement (18%) and "Fast-Track Promotee" recognition for exceptional performance.
Senior Business Analyst
EXL
Noida
04.2019 - 08.2020
- Acted as Agile coordinator and proxy Scrum Master for internal Agile pilot teams transitioning from Waterfall.
- Gathered requirements from US-based clients and translated them into prioritized stories for sprint delivery.
- Designed Excel VBA-based automation tools for Medicare Advantage reporting, reducing reporting time by 50%.
- Supported Agile backlog grooming and maintained Jira workflows and reporting dashboards for leadership.
- Participated in cross-functional effort to standardize definition of done and acceptance criteria across pilot teams.
- Mentored junior analysts and supported team Agile onboarding through targeted training sessions.
Business Analyst
EXL
Noida
09.2017 - 03.2019
- Developed VBA macros and SQL-based utilities to automate provider validation, claim triage, and audit reporting workflows.
- Coordinated with onshore SMEs to capture business rules and transform them into logic-driven code modules.
- Delivered 15+ automation scripts that reduced manual effort by ~35% and improved audit accuracy.
- Created training documentation and walkthroughs for handover to operations and offshore teams.
- Recognized with "Shining Star" and "Best Newcomer" awards for client-focused delivery and early ownership of critical deliverables.
Education
B.Tech -
National Institute of Technology
HamirpurMBA -
Indian Institute of Management (IIM)
BangaloreSkills
Agile & Delivery Methodologies:
Scrum, SAFe 60, Kanban, Agile Coaching, Sprint Planning, Backlog Grooming, PI Planning, Retrospectives, Release Planning
Project & Team Management:
Servant Leadership, Cross-Functional Team Facilitation, Stakeholder Management, Sprint Metrics Analysis, Risk & Issue Tracking, Capacity Planning, Impediment Resolution
Agile Metrics & Reporting:
Velocity, Burndown Charts, Cumulative Flow Diagrams (CFD), Burn-up Charts, Lead/Cycle Time, Sprint Predictability, Story Point Estimation
Tools & Platforms:
Jira, Confluence, Power BI, Excel (Pivot, VBA), Miro, MS Teams, Zoom, Tableau
Programming & Data:
SQL, Python, Hive, SAS, Excel VBA
BI & Automation:
Power BI, Excel Dashboards, Automation Scripts (VBA/Python), Process Optimization
Domains & Business Context:
Healthcare, Banking, Logistics, Insurance, Retail, Digital Transformation
Certification
- Professional Scrum Master (PSM I), Scrum.org
- SAFe 6.0 Agilist, Scaled Agile
- Certified Kanban Practitioner, HelloSM
- SAS Base Programmer
Core Competencies
- Agile & Scrum Frameworks (Scrum, SAFe, Kanban)
- Sprint Planning, Reviews, Retrospectives
- Agile Metrics (Velocity, Capacity, Burndown, Burn-up, Throughput, CFD)
- Backlog Grooming & Story Point Estimation
- Stakeholder Engagement & Communication
- Cross-functional Collaboration (QA, Dev, Planning, Analytics)
- Continuous Improvement & Retrospective Action Tracking
- Servant Leadership & Agile Coaching
- Risk Management & Dependency Resolution
- Conflict Resolution & Psychological Safety Promotion
- Product Thinking & Value-Oriented Delivery
- Change Management & Agile Transformation Support
- Transparency, Inspection & Adaptation Practices
Project Highlights
- Logistics Optimization Platform - Accenture (Retail Client), Delivered warehouse-to-doorstep tracking enhancements; improved shipment ETAs by 20%, Reduced third-party ERP integration conflicts using Jira dependency maps
- Claims Analytics Automation - EXL (US Health Client), Led Python-based claim validation tool; cut processing time from 2 days to 6 hours, Built dashboards in Power BI and Excel for SLA and compliance tracking
- UPI & Mobile Banking App Enhancements - Accenture (Banking Client), Delivered secure QR/UPI payments, real-time balance views, and customer onboarding, Integrated customer journey feedback loop; improved CSAT by 25%
Timeline
Scrum Master / Strategy Consultant
Accenture
09.2023 - Current
Lead Assistant Manager / Agile Delivery Specialist
EXL
08.2020 - 06.2021
Senior Business Analyst
EXL
04.2019 - 08.2020
Business Analyst
EXL
09.2017 - 03.2019
B.Tech -
National Institute of Technology
MBA -
Indian Institute of Management (IIM)
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