Overview
Work History
Education
Skills
Goals
Occupation
Key Soft Skills
Personal Information
Timeline
Generic

Komal Santosh Prasad

Dombivli (West)

Overview

3
3
years of professional experience

Work History

Senior Associate

Hexaware Technologies Pvt. Ltd. (VFS Global)
Navi Mumbai
03.2025 - Current
  • Handling refund and complaints of the customer related to their visa process requirements globally.
  • Handling queries related to the visa issues of the customers.
  • Handling refund of the visa issues through Power BI and various payment gateways depending on various regions globally.
  • Handling calls of the customers as well related to visa process and requirements.
  • Industry: BPO

Senior Associate - Operations

WNS Global Services Pvt.Ltd
Mumbai
06.2022 - 01.2025
  • Company Overview: Website: www.wns.com
  • Booking online tickets for BA (British Airways) Passengers.
  • Reissuing of Tickets.
  • Rebooking of Passengers for delayed and cancelled flights.
  • Checking all misconnects of passengers.
  • Creating PNR for passengers.
  • Booking staff tickets and issuing tickets.
  • Currently working for fares and servicing teams.
  • Knowledge of Amadeus and worked on it as well.
  • Used to process compliments for BA staff (cabin crews, ground staff, flight crew, etc.) through a recognition platform called Above and Beyond.
  • Sending e-mails via web forms for the same.
  • Website: www.wns.com
  • Industry Business Process Management, Outsourcing.

Education

B.com -

University of Mumbai
01.2023

HSC -

Maharashtra State Board
01.2010

SSC -

Maharashtra state Board
01.2008

Skills

  • Communication
  • Ability to work under pressure
  • Decision Making
  • Time management
  • Self-motivation
  • Conflict Resolution
  • Adaptability
  • Teamwork
  • Creativity
  • Active listening

Goals

A desired future state that the organization attempts to realize.

Occupation

Homemaker

Key Soft Skills

  • Communication
  • Ability to work under pressure
  • Decision Making
  • Time management
  • Self-motivation
  • Conflict Resolution
  • Adaptability
  • Teamwork
  • Creativity
  • Active listening

Personal Information

  • Father's Name: Lt. Janak Palak Singh
  • Mother's Name: Sangeeta J. Singh
  • Date of Birth: 07/30/91
  • Marital Status: Widow

Timeline

Senior Associate

Hexaware Technologies Pvt. Ltd. (VFS Global)
03.2025 - Current

Senior Associate - Operations

WNS Global Services Pvt.Ltd
06.2022 - 01.2025

B.com -

University of Mumbai

HSC -

Maharashtra State Board

SSC -

Maharashtra state Board
Komal Santosh Prasad