Komal Santosh Prasad
Dombivli (West)
Overview
3
3
years of professional experience
Work History
Senior Associate
Hexaware Technologies Pvt. Ltd. (VFS Global)
Navi Mumbai
03.2025 - Current
- Handling refund and complaints of the customer related to their visa process requirements globally.
- Handling queries related to the visa issues of the customers.
- Handling refund of the visa issues through Power BI and various payment gateways depending on various regions globally.
- Handling calls of the customers as well related to visa process and requirements.
- Industry: BPO
Senior Associate - Operations
WNS Global Services Pvt.Ltd
Mumbai
06.2022 - 01.2025
- Company Overview: Website: www.wns.com
- Booking online tickets for BA (British Airways) Passengers.
- Reissuing of Tickets.
- Rebooking of Passengers for delayed and cancelled flights.
- Checking all misconnects of passengers.
- Creating PNR for passengers.
- Booking staff tickets and issuing tickets.
- Currently working for fares and servicing teams.
- Knowledge of Amadeus and worked on it as well.
- Used to process compliments for BA staff (cabin crews, ground staff, flight crew, etc.) through a recognition platform called Above and Beyond.
- Sending e-mails via web forms for the same.
- Website: www.wns.com
- Industry Business Process Management, Outsourcing.
Education
B.com -
University of Mumbai
01.2023
HSC -
Maharashtra State Board
01.2010
SSC -
Maharashtra state Board
01.2008
Skills
- Communication
- Ability to work under pressure
- Decision Making
- Time management
- Self-motivation
- Conflict Resolution
- Adaptability
- Teamwork
- Creativity
- Active listening
Goals
A desired future state that the organization attempts to realize.
Occupation
Homemaker
Key Soft Skills
- Communication
- Ability to work under pressure
- Decision Making
- Time management
- Self-motivation
- Conflict Resolution
- Adaptability
- Teamwork
- Creativity
- Active listening
Personal Information
- Father's Name: Lt. Janak Palak Singh
- Mother's Name: Sangeeta J. Singh
- Date of Birth: 07/30/91
- Marital Status: Widow
Timeline
Senior Associate
Hexaware Technologies Pvt. Ltd. (VFS Global)
03.2025 - Current
Senior Associate - Operations
WNS Global Services Pvt.Ltd
06.2022 - 01.2025
B.com -
University of Mumbai
HSC -
Maharashtra State Board
SSC -
Maharashtra state Board