I enjoy exploring different places , Cooking, Reading
Komal S. Jangam
Application Support Executive
Pune , Maharashtra
Summary
An experienced Production Support professional with 4+ years of experience in providing L1 application support, monitoring, investigating, and resolving application issues with the team in respective shifts. Knowledgeable in MySQL, SQL, Basic knowledge of shell scripting , Unix commands and wants to secure a challenging position in Production Support and utilize my skills and experience to achieve the goals of the organization.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
System Engineer
Tata consultancy Services
Pune
04.2019 - Current
- Provided L1 application support and monitored on more than 50 applications.
- Resolved issues and escalated problems with knowledgeable support and quality service using tools like MYSQL,Confluence, Service management , IBM Event2 ,Avaloq etc.
- Worked in the banking domain and understood the business and operational urgency
- Monitored SLAs in designated shifts and met SLA
- Prioritized recovery and interim/permanent resolution
- Tracked batch jobs and escalated to upstream/downstream applications
- Practiced incident management
- Maintained productive, efficient approach to all tasks.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees in daily tasks and responsibilities.
Education
Master of Computer Applications -
Bharati Vidyapeeth's IMED
07.2018 - 04.2021
Bachelor of Computer Applications -
SNDT University's K.B. Joshi Institute of IT
07.2015 - 04.2018
Skills
Application / Production support
Interests
Timeline
System Engineer
Tata consultancy Services
04.2019 - Current
Master of Computer Applications -
Bharati Vidyapeeth's IMED
07.2018 - 04.2021
Bachelor of Computer Applications -
SNDT University's K.B. Joshi Institute of IT
07.2015 - 04.2018
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