Mohamad Javid Shaik
Hyderabad
Summary
Skilled IT Professional: 2.2 Years' Experience in Comprehensive Client Technical Support, Specializing in Monitoring Production Applications with Splunk and AppDynamics. Proficient in Log Analysis, Performance Monitoring and Issue Resolution. Good Knowledge in SQL and Unix. Skilled in ITIL processes like change management, incident management. Intelligent Systems Engineer with expertise developing optimized systems. Consistently monitors and optimizes spending during engineering projects. Eager to work alongside customers to develop realistic solutions within prescribed budgets and timeframes.
Overview
2
2
years of professional experience
Work History
System Engineer
Tata Consultancy Services (TCS)
Hyderabad
12.2022 - Current
- Company Overview: Part of Digital Production Support Team serving CitiBank NAM region
- Seasoned professional with 2.2 years of experience as Application Production Support Engineer in Banking Domain
- Expert in Splunk Monitoring Tool, Application Performance Monitoring, Log Analysis
- Good knowledge in SQL and Unix
- Part of Digital Application Management Team
- Expert in log analysis using big data tools like Splunk, APM tools like AppDynamics, Grafana
- Been managing monitoring setup in Production Environment
- Handled multiple issue calls triaging them to resolution
- Utilized Unix and SQL skills
- Worked extensively in ITIL processes like change management and incident management
- Part of Digital Production Support Team serving CitiBank NAM region
- Key skills: application support, jvm, pcf, java production support, incident management, log analysis, monitoring tools, appdynamics, splunk, unix, sql, reports and dashboards, monitoring, servicenow, tectia, microservices, itil, technical support, itil process, Change Management
Education
MBA - Marketing Management
University of East London
United Kingdom07-2022
BBA -
Westin Collage of Business Management
Vijayawada05-2019
12th - English
Vivekananda Intensive Junior College
Chilakaluripet01.2016
10th - English
St.Xavier's Global School
Chilakaluripet03-2014
Skills
- Application support
- Jvm
- Pcf
- Java production support
- Incident management
- Log analysis
- Monitoring tools
- Appdynamics
- Splunk
- Unix
- Sql
- Reports and dashboards
- Servicenow
- Microservices
- Technical support
- Change Management
Languages
- English
- Tamil
- Hindi
Timeline
System Engineer
Tata Consultancy Services (TCS)
12.2022 - Current
MBA - Marketing Management
University of East London
BBA -
Westin Collage of Business Management
12th - English
Vivekananda Intensive Junior College
10th - English
St.Xavier's Global School
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