Kondur Praveen Kumar

H.G.S

Hyderabad

Responded to customer inquiries in a timely manner, providing accurate information and solutions.
Answered incoming calls from customers seeking assistance with product or service related issues.
Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.
Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
Adhered to all company standards for quality assurance purposes during each call.
Identified potential sales opportunities by asking probing questions and recommending additional products or services.
Utilized computer systems to accurately record customer data including contact information and account details.
Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.
Greeted customers warmly upon answering calls while introducing themselves and the company they represent.
Routed calls efficiently to other departments when necessary.
Assisted customers with product returns or exchanges as needed.
Stayed current on new products, services, promotions, pricing plans, policies, and procedures.