Kotteeswaraprabhu Madasamy
Kanchipuram
Summary
Experienced Deputy Manager with in-depth knowledge of sales strategies, scheduling, recruitment, money handling and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth.
Organized Deputy Manager with strong leadership, customer service and sales expertise. Proficient in scheduling, merchandising, cash handling and inventory management. Trustworthy, reliable and always professional.
Overview
7
7
years of professional experience
Work History
Deputy Manager
Freecharge payment technologies pvt.ltd
Vellore
12.2023 - Current
- Created processes for handling customer complaints effectively.
- Provided guidance and support to team members to help them achieve goals.
- Provided necessary technical assistance and advice to subordinates when needed.
- Maintained records of all operational activities for future reference.
- Prepared monthly progress reports detailing achievements against set targets.
- Developed and implemented new procedures to improve efficiency of the organization.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Team Leader
Paytm
Kanchipuram
01.2023 - 12.2023
- Collaborated with other departments to ensure alignment of goals across teams.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained a positive work environment that promoted collaboration between team members.
- Conducted regular performance reviews to assess individual team member progress.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained daily inventory to facilitate successful material distribution.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Determined consumer needs to provide products and services appealing to larger market.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand company performance.
- Audited company's legal documents to verify compliant policies and procedures.
Business Development Manager
Hdfc life insurance
Kanchipuram
11.2021 - 01.2023
- Collaborated with internal teams for successful execution of projects.
- Conducted research on industry trends, competitor activities, and customer needs.
- Collaborated with cross-functional teams including marketing, operations, finance.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Created presentations to attract new business opportunities.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Organized meetings between senior management and prospective customers.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Conducted competitive analysis to inform strategic decisions and positioning.
- Gained market share in new sales performance through aggressive team training.
- Coached, developed and motivated team to achieve revenue goals.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
Senior Relationship Executive
HDB Financial Services
Kanchipuram
01.2020 - 04.2021
- Managed daily operations of the team responsible for overseeing all aspects of relationship building efforts.
- Collaborated with other departments to develop solutions for addressing customer needs.
- Provided guidance on best practices for improving customer relations.
- Identified cross-selling opportunities to increase revenue potential with existing customers.
- Maintained accurate records of client interactions and transactions.
- Negotiated contracts with vendors providing services related to client retention.
- Conducted surveys to assess customer satisfaction levels and identified areas for improvement.
- Developed innovative strategies to increase brand awareness among target audiences.
- Designed customized loyalty programs tailored to individual customers' requirements.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Sales Executive
Bhuvaneswari Traders
Madhurai
04.2017 - 11.2019
- Negotiated contracts with vendors and suppliers to secure advantageous pricing terms.
- Attended industry events to build relationships with key contacts in the field.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Trained junior sales staff on techniques for improving customer service experience.
Education
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
Sri Sairam Institute of Technology
Tambaram05-2015
High School Diploma -
Dusi Polytechnic College
Cheyyar04-2012
High School Diploma -
Paychappas Higher Secondary School
Kanchipuram04-2009
Skills
- Performance Improvements
- Task Delegation
- Cost analysis and savings
- Sales strategics
- Sales and Marketing
- Operations Management
- Human Resources Management
- Decision-making capabilities
- Conflict resolution expertise
- Employee Performance Evaluations
- Sales monitoring
- Business Development
- Customer Relations
- Sales Reporting
- Retail Operations
- Sales Growth
- Budgeting and finance
- Marketing knowledge
- Team motivation
- Staff Supervision
- Employee engagement
Languages
Tamil
First Language
English
Advanced
C1
Timeline
Deputy Manager
Freecharge payment technologies pvt.ltd
12.2023 - Current
Team Leader
Paytm
01.2023 - 12.2023
Business Development Manager
Hdfc life insurance
11.2021 - 01.2023
Senior Relationship Executive
HDB Financial Services
01.2020 - 04.2021
Sales Executive
Bhuvaneswari Traders
04.2017 - 11.2019
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
Sri Sairam Institute of Technology
High School Diploma -
Dusi Polytechnic College
High School Diploma -
Paychappas Higher Secondary School