KOUSHIK JANA
Supply Chain & Operations Manager | Large-Scale Fulfillment & Sortation Center | Flipkart, Shadowfax | SLA & CPS Optimization
Hooghly
Summary
- A performance-driven Supply Chain & Operations Leader with a proven track record in operations management, specializing in supply chain and logistics; offering expertise of nearly 18 years with consistent track record of progression.
- Directed end-to-end operation across the Facility Center, Sortation Center and Return Processing Center, Middle Mile covering Inbound, Outbound, Inventory and logistics.
- Lean Six Sigma Yellow Belt Certified professional with proven expertise in driving delivery excellence and maximizing productivity through data-driven process improvements.
- Consistently translating organizational visions into actionable roadmaps, realized significant cost-effectiveness and driving enhanced operational momentum.
- Defined and tracked key performance indicators (KPIs) for outbound operations, inventory control, returns management, and fulfillment center (FC) planning.
- Focused on optimizing FC & Sortation Center performance by driving maximum output with minimal resources, ensuring alignment with business goals and consistently attained operational success.
- I am an expert in leveraging demand and supply analysis to forecast inventory levels and identify opportunities to optimize budgets and enhance operational processes. Consistently recommended policy changes to improve efficiency, while ensuring the maintenance and documentation of operational SOPs.
- Served as the Head of Employees for extensive operations, providing mentorship and fostering team morale, with a dedicated focus on driving operational effectiveness across all levels.
- Developed and implemented strategies for business alignment, and made impactful strategic decisions, underpinned by comprehensive supply and demand data and a deep understanding of organizational pain points.
Overview
18
18
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Manager
Shadowfax Technologies Limited
10.2025 - Current
- Leading end-to-end Middle Mile Sortation Center operations, including Inbound, Sorting, Outbound, Reverse Processing, Line Haul Dispatch and SLA adherence across National, zonal and intracity lanes.
- Owning D0/D1 segregation, CPD adherence, and dispatch governance, ensuring zero miss on committed line-haul cut-offs and high central publishing scorecard compliance.
- Driving capacity planning and vehicle utilization through lane-wise load balancing, pooling optimization, and time-slot rationalization for inbound and outbound movements.
- Steering manpower planning and productivity, managing absenteeism spikes, cross-deployment readiness, and shift-wise output tracking to protect departure SLAs during peak and BAU.
- Collaborating closely with Central Control Tower, Network Planning, Transport, and Intracity teams for daily volume forecasting, contingency planning, and exception handling.
- Drove manpower productivity improvement of 8–10% by cross-skilling, shift balancing, and absenteeism risk planning during peak and night operations.
- Maintaining daily MIS & KPI dashboards covering dispatch adherence, productivity, TAT, exceptions, and cost metrics for leadership review.
Assistant Manager
Instakart Services Pvt. Ltd. (Flipkart & Myntra)
09.2014 - 10.2025
- Collaborating with Central Planning, the Control Tower, and the Design Team to establish short-term projected and current workload on a daily and hourly basis across all departments within the Fulfillment Center.
- Executed a Unit-to-Shipment optimization project, saving ₹2.3 Cr yearly during BAU.
- Established Planning Department from the ground up in 2017, Planned & Steer the operation of Myntra & Flipkart simultaneously in 2021.
- Leading the implementation of inventory planning strategies and demand planning models, leveraging historical data and market trends to optimize stock levels, ensure timely replenishment, and manage inventory planning strategies for efficient order processing.
- Designed and implemented, the NOW ZONE Inventory (12% avg. outward) improved productivity by 5%.
- Scaled site capacity from 70 lakh to 95 lakh units with inventory space creation, enabling high-volume outbound by 10%.
- Improved sorting IPP (5%) and cut supply chain costs through improved BIN utilization and network design in LMC & Sortation center.
- Guaranteeing strict adherence of CPD (Customer Promise Date). Fulfill all orders as per SLA (Service level agreement), ensuring full alignment with SOPs, and collaborating with the Quality Assurance Department to maintain exceptional operational standards.
- Proactively reducing Cost Per Shipment (CPS) Rs.0.30 through optimizing fixed, semi-variable, and variable costs through process improvements, resource allocation efficiency, and waste reduction, while eliminating unnecessary expenses across the supply chain.
- Leading AOP (Annual Operating Plan) discussions with the Central Team, coordinating strategies for both Business as Usual (BAU) operations and peak days to ensure alignment on goals, resource allocation, and performance targets.
- Team building for newly onboarded manpower with a 10-day learning curve before the sale, which is expected to be four times larger than the business-as-usual (BAU) days and cross-training FC staff to develop multi-skilled staff, maximizing manpower utilization and driving substantial business growth.
- Lowered ART (Available to Promise) lead time from 12 hours to 08 hours, improving D2S (Dock To Store).
- Looking after the quality control process for all returned goods, managing QC pass ratio for the company's product verification standards, achieving a 90% pass ratio for RTO and 60% for RVP shipments.
- Analyzing return data to identify patterns, such as common reasons for returns, product defects, or shipping issues, and leveraging insights to implement corrective measures for reducing return rates.
- Steering the deployment of strategic improvement models (8D, Muda, Mura, Muri), 5W, Why-Why, Poka-Yoka), 5S, Kaizen, Fishbone, and Lean methodologies, to continually refine processes, boost operational efficiency, and nurture a culture of continuous improvement.
Assistant Branch Manager
Rahul Inn Hospitality Ltd.
03.2012 - 09.2014
- Increased business volume in the branch by 50% (9 Lakh per month to 15 Lakh).
- Steer operation with 115 vendors with an improvement of 50% growth.
Administrative Assistant
Suman International (Customs Clearing & Forwarding Agent)
05.2008 - 03.2012
- Import documentation processes in Customs & Dock & CFS. Improved Avg. TAT from 72 hours to 56 hours. Cost reduction per container Rs. 10,500.
- I oversaw the unloading and dispatch of goods from both the warehouse and port.
Education
Executive Programmed - Strategic Operations Management & Supply Chain Analytics
Indian Institute of Management, Lucknow
01.2024
GDMM (Graduate Diploma in Material Management) - undefined
IIMM (Indian Institute in Materials Management)
01.2019
MBA - Finance
Sikkim Manipal University
01.2010
Bachelor in Hotel Management - undefined
Durgapur Society of Management Science (West Bengal State Council of Technical Education)
01.2008
Skills
Supply Chain Strategy & Network Optimization End-to-End Fulfillment Center (FC) Operations
Planning & Cost Optimization & Process Improvement & Operation Strategies Inventory Planning & Forecasting
Data Driven Decision making Warehouse Management Systems (WMS) & Automation Demand Planning & SKU Rationalization
Customer Relationship Management Vendor & Stakeholder Management, EHS Compliance & Risk Mitigation KPI Dashboarding & Data Analytics (MIS, Excel)
Last-Mile Delivery, Middle Mile, Sortation Center & Reverse Logistics Loss Prevention, EBITDA
Compliance & Regulatory Standards Vendor Relationship Management
Performance Metrics Analysis
Team Building, Mentoring & Leadership Team Leadership, Training & Performance Coaching
Import Procedure, Port & CFS Procedure for Import goods
Communicator & Collaborator
High Business Ethics & Trustworthy
Process improvement leader
Analytical & Problem-solver
Visionary & Decision-maker
Data management expertise
Proficient in MS Office
Skilled in using Open Office tools
Certification
Lean Six Sigma Yellow Belt
Timeline
Manager
Shadowfax Technologies Limited
10.2025 - Current
Assistant Manager
Instakart Services Pvt. Ltd. (Flipkart & Myntra)
09.2014 - 10.2025
Assistant Branch Manager
Rahul Inn Hospitality Ltd.
03.2012 - 09.2014
Administrative Assistant
Suman International (Customs Clearing & Forwarding Agent)
05.2008 - 03.2012
GDMM (Graduate Diploma in Material Management) - undefined
IIMM (Indian Institute in Materials Management)
MBA - Finance
Sikkim Manipal University
Bachelor in Hotel Management - undefined
Durgapur Society of Management Science (West Bengal State Council of Technical Education)
Executive Programmed - Strategic Operations Management & Supply Chain Analytics
Indian Institute of Management, Lucknow
NOTABLE ACCOMPLISHMENTS ACROSS CAREER
Certified with the Best Department Manager Runner up in Big Billion Days 2024 for the East Region in Flipkart.
Awarded as Best Assistant Manager Runner-up in 2024 in Big Billion Days 2024 for the East Region in Flipkart.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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PERSONAL DETAILS
- Address: Nasibpur, Singur, Hooghly, W.B., 712223
Accomplishments
- Collaborated with team of 950 in the development of Myntra Operation in East first time.