CRM
K P Sunandini
SENIOR CUSTOMER SUPPORT EXECUTIVE
Hyderabad
Summary
Professional customer support specialist with strong communication and problem-solving skills. Expertise in resolving complex issues, maintaining high customer satisfaction, and adapting to changing needs. Proven ability to work collaboratively within teams and deliver results through effective leadership and organization. Skilled in CRM systems, conflict resolution, and customer relationship management.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Encore Software India Private Limited
Senior Tier 1 Support Agent
11.2021 - 02.2025
Worked As Senior Customer Support Executive in International voice Process For Aqua Finance
Senior Customer Support Executive
Sutherland Global Services
03.2021 - 09.2021
Worked As a Senior Customer Support Executive In International Voice Process For Remtly Bank
Senior Customer Support Executive
Q Connect Business Solutions Limited
12.2019 - 12.2020
Worked As a Senior Customer Support Executive In Domestic Voice Process For Canara Bank
Customer Support Executive
Karya Date Management Services Limited
09.2018 - 09.2019
Worked As a Senior Customer Support Executive In Domestic Voice Process For Bank Of Maharashtra
Customer Support Executive
Vertex Customer Solutions India Private Limited
05.2017 - 02.2018
Worked As a Senior Customer Support Executive In Domestic Voice Process For for Vodafone
Education
Lal Bahadur Degree College -
Osmania University
Hyderabad 04.2001 -
Board of Intermediate -
International Junior College
Hyderabad 04.2001 -
Board Of Secondary School Education -
Vasu Talent High School
Hyderabad, India 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Software
Jira
Azure
Timeline
Encore Software India Private Limited
Senior Tier 1 Support Agent
11.2021 - 02.2025
Senior Customer Support Executive
Sutherland Global Services
03.2021 - 09.2021
Senior Customer Support Executive
Q Connect Business Solutions Limited
12.2019 - 12.2020
Customer Support Executive
Karya Date Management Services Limited
09.2018 - 09.2019
Customer Support Executive
Vertex Customer Solutions India Private Limited
05.2017 - 02.2018
Lal Bahadur Degree College -
Osmania University
04.2001 -
Board of Intermediate -
International Junior College
04.2001 -
Board Of Secondary School Education -
Vasu Talent High School
04.2001 -
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