KRATI AGARWAL
Sales Leader
Hyderabad
Summary
Results-oriented Global Sales & Customer Success Leader with nearly a decade of experience driving revenue growth across APAC, EMEA, and Americas. Expert in scaling inside sales organizations and designing customer lifecycle playbooks. Led organizational turnaround by restructuring teams into agile 'squads', enhancing global client retention and productivity. Mentor combining sales automation with strategic insight to advise global CXOs.
Overview
10
10
years of professional experience
Work History
Sales Manager
Mordor Intelligence Pvt. Ltd.
2021.07 - Current
- Squad Turnaround & Scale: Scaled and directly coached a multi-regional team of approximately 35 personnel, orchestrating a transition into three specialized, metric-driven squads: Velocity (Inbound Capture), Enterprise (Outbound Outreach), and Customer Success (Retention).
- Streamlined Metric Tracking: Removed operational drag by replacing multi-metric tracking models with a simplified, frictionless target and incentive structure that increased per-person, per-month revenue by 15%.
- Enterprise Offerings: Implemented a targeted hiring and comprehensive training workflow for higher-revenue product offerings, recurring platform subscriptions, and specialized database models.
- Platform Innovation: Championed the workflow integration of the Synapse 2.0 Market Intelligence platform, leveraging automated tech stacks and AI data-retrieval models to eliminate rep process confusion.
- Corporate Culture Fellowship: Spearheaded a corporate project standardizing company-wide communication and employee engagement policies, improving overall team morale and retention.
Global Account Manager
Mordor Intelligence Pvt. Ltd.
2025.04 - 2026.03
- Strategic Retention Excellence: Drive enterprise revenue growth from a highly complex portfolio of strategic accounts, consistently achieving a 30% year-over-year growth in client retention via proactive lifecycle engagement.
- C-Suite Advisory: Act as a trusted strategic advisor to cross-functional global decision-makers, counseling enterprise clients on leveraging market intelligence data for high-stakes business entry and product innovation.
- Footprint Expansion: Formulated and executed multi-layered account growth strategies that expanded corporate presence across previously untapped client divisions and diverse global geographies.
- Cross-Functional Optimization: Collaborated extensively with research, delivery, and marketing teams to guarantee seamless, high-quality execution of actionable insights.
Assistant Sales Manager
Mordor Intelligence Pvt. Ltd.
2020.04 - 2021.06
- Rapid Revenue Generation: Accelerated sales revenue by 27% during the 1st half of 2021 while leading a team of 9 high-performing professionals.
- Business Unit Performance: Managed sales strategies across 3 distinct business units (BUs), ensuring their contribution accounted for nearly 30% of entire corporate revenue.
- Playbook Architecture: Authored the company's foundational Sales Playbook, drastically reducing new-hire time-to-productivity and anchoring long-term pipeline hygiene.
Business Development Manager / Key Account Manager / Senior BDE
DelveInsight Business Research LLP
2016.11 - 2020.03
- Multi-BU Overlook: Entrusted with expanding oversight from one to two operational business units while executing an individual contributor (IC) role.
- High-Value Closing: Operated as an elite closer within the inbound process, generating $150K from a single existing account and securing the highest value deal of the year (2018).
Business Development Executive
DelveInsight Business Research LLP
2016.02 - 2016.10
- Generated international pipeline opportunities through cold outreach and phone consultation; aligned complex research requirements with structured professional service proposals.
Education
B.Tech - Biotechnology
GPA: 89%
Senior Secondary Certificate -
GPA: 95%
Higher Secondary Certificate -
GPA: 93%
CORE COMPETENCIES
- Global Account Management: C-Suite Advisory, Cross-Geographic Footprint Expansion, Tailored Value Delivery.
- Customer Success & Retention: Account Health Monitoring, Lifecycle Playbooks, 30% YoY Retention Growth.
- Inside Sales Architecture: Outbound Funnel Hygiene, Inbound Capture, Lead-to-Opportunity Optimization.
- Team Transformation: Scaling Teams (9 to 35+ Personnel), Training & Mentorship, Process Standardization.
- Tools & Innovation: HubSpot, Zoho, Freshsales, Reply.io, ZoomInfo, LinkedIn Sales Navigator, GenAI Automation.
Timeline
Global Account Manager - Mordor Intelligence Pvt. Ltd.
2025.04 - 2026.03
Sales Manager - Mordor Intelligence Pvt. Ltd.
2021.07 - Current
Assistant Sales Manager - Mordor Intelligence Pvt. Ltd.
2020.04 - 2021.06
Business Development Manager / Key Account Manager / Senior BDE - DelveInsight Business Research LLP
2016.11 - 2020.03
Business Development Executive - DelveInsight Business Research LLP
2016.02 - 2016.10
Amity University - B.Tech, Biotechnology
CBSE - Senior Secondary Certificate,
CBSE - Higher Secondary Certificate,