Krinshu Jain

SENIOR BI/BA ANALYST:

1. Product Enhancement

• Reviewed new project specifications for completeness, accuracy, consistency, traceability, and usability.
• Translated business objectives into measurable success criteria that could be tracked over time.
• Researching solutions to enhance product value and optimization.
• Assisted in developing the core product strategies for improving clients' service operations efficiency.

2. New Project/Requests Onboarding

• Analyzed user requirements to design custom BI solutions for clients.
• Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
• Developed understanding of client's workflows to deliver precise recommendations for challenging problems.
• Monitored KPIs and created trend analysis reports to track progress over time.
• Analyzed business requirements into technical requirements for reporting and visualizations, data models and databases.
• Ensuring maintenance and support services to the client by providing technical/business support to BI and data engineering resources.

3. Workforce Optimization and Client Success

• Team utilization management and task assignment.
• Coached team members on how best to interact with clients in order to exceed expectations.
• Monitored client's accounts to identify opportunities for improvement.
• Handling clients' calls and escalation handling.
• Creating and implementing a success matrix.

BI/BA ANALYST:

• Provided technical support during user acceptance testing cycles.
• Analyzed existing systems and processes to identify areas of improvement.
• Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
• Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
• Designing, developing, and implementing Power BI Dashboards, Scorecards, and KPI Reports for various entities.
• Exporting data from various data sources such as SharePoint, SQL databases, Azure, etc. Collection systems such as JST, CLS, Cogent, Beam, and structuring it to draw meaningful insights.
• Creating and maintaining the pathways for exports via Gateways, FTP, and Blob Storage Driver.