KRISHAN CHAND
Hospitality Professional
New Delhi,HR
Summary
Accomplished and results-driven Housekeeping Manager with a robust background in optimizing operations for prestigious hospitality brands, including Trident, Taj, and Accor. Expertise in enhancing guest satisfaction and streamlining processes while fostering employee engagement through innovative leadership and effective HR practices. Proficient in budget management and staff training, consistently upholding exceptional cleanliness standards and creating a collaborative team environment that adapts to evolving demands. Committed to leveraging extensive experience to drive the success of a leading hospitality organization by delivering outstanding guest experiences and achieving operational excellence.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Housekeeping Manager (HOD)
Accor - Ibis New Delhi Aerocity
New Delhi
06.2024 - Current
- 445 Keys.
- Streamlined financial planning and material monitoring, resulting in a 15% reduction in housekeeping supply costs.
- Upgraded lodging environments and shared facilities, enhancing guest satisfaction scores by 10%.
- Ensured seamless VIP transfers, consistently exceeding guest expectations.
- Conducted daily briefings and audits of floor housekeepers, maintaining consistently high cleanliness standards.
- Approved and managed reordering of housekeeping items/amenities, ensuring adequate stock levels and minimizing waste.
- Planned shift allocations and duty rosters for team and floor executives/supervisors, optimizing staffing levels and operational efficiency.
- Established and implemented operating procedures, improving workflow and consistency across the department.
- Managed all audits and guest satisfaction scores, identifying areas for improvement and implementing corrective actions.
- Developed and implemented action plans and improvement plans, leading to a 5% increase in overall guest satisfaction.
- Coordinated and inspected assigned areas to ensure adherence to established standards, maintaining a high level of cleanliness and presentation.
- Coordinated and liaised with other departments and various contractual agencies, fostering strong working relationships and ensuring seamless service delivery.
- Actualized and conducted training sessions for team members, improving skills and knowledge, and enhancing employee performance.
- Addressed guest complaints effectively, resolving issues promptly and exceeding guest expectations.
- Oversaw PPM of restaurant and guest rooms, and implemented upgrades to guest room features, enhancing the guest experience.
- Handled front office duties during daily operations and in the absence of concerned team members, ensuring smooth operations and guest satisfaction.
- Recruited and sourced profiles through various channels, effectively closing open positions and ensuring a high-quality workforce.
- Conducted performance reviews annually, identifying talent for development and creating career paths within the organization.
- Implemented HR policies, including appointing specially abled employees and pitching initiatives to reduce costs, contributing to a positive and inclusive work environment.
Housekeeping Manager (HOD)
Accor - Ibis Bengaluru Hosur Road
Bengaluru
12.2021 - 06.2024
- 185 Keys.
- Played a key role in PLDP (Performance & Learning Development Plan) for the learning and development of talent, resulting in improved employee skills and performance.
- Developed and implemented action plans to address areas for improvement in the working culture, fostering a more positive and productive environment.
- Ensured all employees were trained on all relevant modules and implemented them effectively in their work, enhancing operational efficiency and consistency.
- Managed MIS reporting and documentation, tracking data on a day-to-day basis and maintaining accurate records.
- Managed attendance, tracking daily reports and updating them regularly through attendance management software, ensuring accurate payroll and resource allocation.
- Organized employee engagement events and activities on a monthly basis, improving employee morale and fostering a strong team spirit.
- Coordinated with the team to implement new initiatives, ensuring smooth execution and achieving desired outcomes.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
Assistant Manager Housekeeping (HOD)
The Postcard Gir Wildlife Sanctuary
Gujrat, India
04.2021 - 09.2021
- 16 Acre Villa Proparty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Housekeeping Supervisor
Trident Cochin
Cochin
12.2019 - 03.2021
- 85 keys.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Housekeeping Associate & Housekeeping Supervisor
Trident Hyderabad
Hyderabad
04.2014 - 12.2019
- 323 keys.
- Contributed to the overall success of the hotel by upholding company values and providing exceptional service to every guest.
- Organized housekeeping carts efficiently, streamlining the process for completing assigned tasks in each room or area.
- Demonstrated adaptability by adjusting quickly to changing priorities or special requests from guests or supervisors.
- Provided exceptional customer service by addressing guest concerns promptly and professionally.
- Enhanced guest satisfaction by delivering impeccable housekeeping services and maintaining a clean, welcoming environment.
- Adhered to safety protocols and guidelines, reducing the risk of accidents and injuries on the job.
- Ensured proper use and storage of cleaning chemicals according to safety guidelines, reducing potential health hazards for staff or guests.
- Promoted environmentally friendly practices within the housekeeping department by conserving resources whenever possible.
- Conducted regular inspections of guest rooms, identifying areas for improvement or maintenance needs.
- Collaborated with team members to complete daily tasks efficiently and effectively, improving overall productivity.
- Utilized time management skills effectively to balance multiple tasks simultaneously while adhering to deadlines.
- Assisted with inventory management for supplies and linens, ensuring sufficient stock levels at all times.
- Performed deep cleaning duties as needed to maintain hotel appearance and sanitation standards.
Education
Bachelor of Arts - Hospitality
04.2001 -
Skills
Housekeeping management
Cost optimization
Team development
Quality assurance expertise
Guest experience management
Inventory management
Skilled in utilizing Micros Opera PMS for hotel operations
Experience with SAP inventory control
Leadership and team motivation
Supplier relationship management
Performance evaluation
Timeline
Housekeeping Manager (HOD) - Accor - Ibis New Delhi Aerocity
06.2024 - Current
Housekeeping Manager (HOD) - Accor - Ibis Bengaluru Hosur Road
12.2021 - 06.2024
Assistant Manager Housekeeping (HOD) - The Postcard Gir Wildlife Sanctuary
04.2021 - 09.2021
Housekeeping Supervisor - Trident Cochin
12.2019 - 03.2021
Housekeeping Associate & Housekeeping Supervisor - Trident Hyderabad
04.2014 - 12.2019
Punjab Technical University - Bachelor of Arts, Hospitality
04.2001 -