Pankaj Rawat
Nainital (Uttarakhand),Uttarakhand
Summary
Leading housekeeping and laundry operations with control over standards, staffing, guest response, and cost discipline. Builds SOPs, training plans, and recognition routines that improve service consistency while reducing attrition by 15% and departmental spend. Partners with other departments to protect cleanliness standards, guest satisfaction, and smooth daily operation.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Housekeeping Manager (HOD)
Fairfield By Marriott Goa
Goa
01.2026 - Current
- Lead daily housekeeping operations to keep guest rooms, public areas, and back-of-house spaces ready for service.
- Review room standards regularly and address cleaning gaps through direct follow-up with team members.
- Train housekeeping staff on room cleaning procedures, guest room presentation, and work area organization.
- Coordinate inventory usage for linens, amenities, and cleaning supplies to support smooth daily operations.
- Developed and implemented training programs for new housekeeping staff, enhancing team performance.
- Analyzed guest feedback to identify areas for improvement in housekeeping services and processes.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Housekeeping Manager (HOD)
Novotel Hotel Guwahati
Guwahati
07.2024 - 07.2025
- Led housekeeping and laundry operations, maintaining brand standards and consistently meeting guest cleanliness expectations.
- Reduced staff attrition by 15% through training and employee recognition programs.
- Developed and implemented brand SOPs that streamlined housekeeping workflows and improved operational efficiency.
- Delivered comprehensive team training programs that strengthened service knowledge and improved overall staff performance.
- Resolved guest complaints and inquiries promptly, supporting stronger guest satisfaction and loyalty.
- Controlled housekeeping expenditures across labor, room supplies, and cleaning equipment, which cut departmental expenses by 10%.
- Managed duty rosters and supervised daily shifts to maintain staffing coverage, policy compliance, and consistent cleanliness.
Assistant Housekeeping Manager
Hyatt Regency Chandigarh
Chandigarh
03.2023 - 07.2024
- Supervised daily shift operations, enforcing housekeeping policies, standards, and procedures across the department.
- Controlled housekeeping expenditures for labor, guest room supplies, and cleaning equipment to support cost discipline.
- Coordinated with laundry teams to speed room linen processing and reduce delays in room readiness.
- Analyzed guest feedback to identify service gaps and implement corrective actions that improved the experience.
- Created monthly and daily training sheets, reinforced brand standards, and administered recognition programs to motivate staff.
Assistant Housekeeping Manager
Novotel Mumbai Juhu beach
Mumbai
11.2021 - 03.2023
- Managed minibar and guest room supplies, maintaining stock levels while reducing waste.
- Applied quality control measures to improve guest room cleanliness and overall maintenance standards.
- Maintained luxury housekeeping standards across room readiness, guest areas, and daily service delivery.
- Reviewed guest feedback and led corrective actions to address service gaps and strengthen satisfaction.
- Conducted staff training sessions and maintained accurate accruals for financial reporting.
Housekeeping Executive
JW Marriott Hotel - Pune, IN
Pune
03.2018 - 10.2021
- Order cleaning supplies as needed to maintain stock levels and support uninterrupted housekeeping operations.
- Coordinate closely with supervisors and team members to keep daily housekeeping tasks moving smoothly.
- Analyze guest feedback and implement corrective actions to improve the guest experience.
Housekeeping Team Leader
Novotel Hotel - Pune
Pune
02.2017 - 03.2018
- Supervised daily housekeeping shifts, enforcing policies, standards, and procedures across the floor team.
- Resolved guest complaints and enquiries promptly, turning service issues into satisfactory outcomes.
- Served as second-in-command, supporting team coordination and day-to-day decision-making.
- Coordinated with laundry to move room linen efficiently and reduce delays in room turnover.
- Maintained clear communication with supervisors and team members to keep operations running smoothly.
Housekeeping Associate
JW Marriott Hotel - Pune, IN
Pune
02.2015 - 02.2017
- Monitored employee productivity and provided coaching to improve individual performance and team consistency.
- Conducted staff training sessions to strengthen housekeeping techniques and reinforce service standards.
- Cleaned furniture and fixtures in guest spaces to maintain a pristine, guest-ready environment.
- Sanitized toilets and shower and bathtub areas to support hygiene and guest safety.
- Made beds, changed linens, and vacuumed carpets and rugs to keep rooms clean and inviting.
Trainee
Vivanta by Taj- Hyderabad
Hyderabad
11.2013 - 05.2014
- Learned hotel operations and supported day-to-day service delivery within a luxury hospitality environment.
- Reported to the supervisor on schedule, maintaining timely communication and dependable shift accountability.
- Maintained a daily logbook with key activities and updates, strengthening handoff clarity and recordkeeping.
- Upheld high standards of work quality, contributing to a positive guest experience and cleaner presentation.
- Applied quality control and assurance habits while learning housekeeping operations, inventory management, and SOP development and implementation.
Skills
- Housekeeping operations management
- Quality control and assurance
- Inventory management
- SOP development and implementation
- Health and safety compliance
Timeline
Housekeeping Manager (HOD)
Fairfield By Marriott Goa
01.2026 - Current
Housekeeping Manager (HOD)
Novotel Hotel Guwahati
07.2024 - 07.2025
Assistant Housekeeping Manager
Hyatt Regency Chandigarh
03.2023 - 07.2024
Assistant Housekeeping Manager
Novotel Mumbai Juhu beach
11.2021 - 03.2023
Housekeeping Executive
JW Marriott Hotel - Pune, IN
03.2018 - 10.2021
Housekeeping Team Leader
Novotel Hotel - Pune
02.2017 - 03.2018
Housekeeping Associate
JW Marriott Hotel - Pune, IN
02.2015 - 02.2017
Trainee
Vivanta by Taj- Hyderabad
11.2013 - 05.2014