Krishan Pal
Noida
Summary
An industrious professional with 20+ years of experience who always put the need of team and customer first. Most important a change agent.
Prince2 Practitioner and ITIL certified, Agile trained professional with 20+ years of experience across program management, service transitions, service delivery, continuous improvement, and transformation. A professional, with sound project planning, execution, monitoring and resource planning skills with ability to support multiple simultaneous projects in a matrix organizational structure. Excel at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives. Delivered ~£3.0m+ savings each year through transformation, CI and automations. Collaborate with multiple diverse teams spread across the globe. Lead multiple application development programs i.e. DesktopAgent, ProHance, RFT, CIF, APE, MyQuote, SNOW, PEGA etc. Experience on working with customers across different verticals i.e. Banking, Manufacturing, Logistics, Pharma, etc. Strong project management, leadership, dependency management and cross-group collaboration skills with a track record of managing complex projects with many partners. Knowledge across network, security, software delivery processes and management information through MS-Excel & PowerPoint.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Director
Clarivate
Noida
12.2022 - Current
- Leading a team of 300+ colleagues responsible for E2E management of IP portfolios.
- Developed and implemented delivery strategies for projects across multiple lines of business.
- Provided guidance on best practices for developing high-quality deliverables that meet customer needs.
- Oversaw the development, implementation, and maintenance of project plans and schedules.
- Collaborated with stakeholders to define scope, objectives, timelines, budgets, and resource requirements for projects.
- Identified potential opportunities for cost savings through improved processes or technologies.
- Determined and tracked budget expenses with accuracy and transparency.
- Directed implementation of new processes and procedures related to strategic projects.
Senior Manager – Service Delivery
BT Group Plc
01.2012 - 12.2022
- Lead a team of 250+ colleagues consist of Project Lead and Managers which was responsible for supporting e2e delivery for ~350+ Enterprise customers across the globe
- Team responsible for managing deliveries for end customer across SDWAN, LAN Refresh, WAN Transformation, etc
- Responsible for E2E delivery i.e. initiation, commercials/pricing, design coordination, and implementation of services.
- Skills at handling/resolving technical and process related escalations and ensuring optimization of resources and operations
- Effectively prioritize and motivate team to meet objectives and able to drive projects to completion
- Experience in front-ending with customer/senior leadership interactions demonstrating techno-functional skills, ability to ideate & create content for customer & leadership
- Leading on RFP’s for solution design, estimation, resourcing, BAFO, etc
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
Sr. Delivery Specialist
AON
- Directed and monitored the requirements, framework conditions and progress of short-term Infrastructure Services projects involving a limited number of personnel/teams
- Ensured working conditions that permit project personnel to implement the work in the most cost-effective manner
- Responsible for the entire project lifecycle - from project inception to ship and the know-how required to lead your crew to realize the vision
- Ensuring that all project documentation is maintained to a high standard and that all project deliverables meet the sponsor’s expectations of performance and quality
- Ensuring that financial systems and project reporting tools are maintained to reflect the state of project progress.
Service Delivery Associate
TechMahindra
- Responsible for managing small and medium projects for MNC customers
- Identify and timely raise Risks, Issues, Dependencies and Assumptions for entire Project life cycle
- Managed E2E stages i.e., requirement review, costing, proposal creation, delivery of services and billing
- Ensuring all contracted service levels targets and focusing on e2e delivery.
Sr. Technical Support Executive
iEnergizer
- Responsible for issue resolution, incident management and process improvement
- Won the Best Performer of the Project (2 years) Efficiently designed the knowledge bank and training manual for the team
Education
Skills
- Leadership
- Stakeholder Management
- Change Management
- Influencing Skills
- Problem Solving
- Program Management
- Delivery Management
- Agile Methodology
- Service Transition
- Integration Management
- Business Analysis
Certification
- Prince2
- ITIL v4
- IACCM
- PMP
Accomplishments
- Cost Efficiency of 12% YoY
- Improvement on CSAT by 15% across 14 months
- Driven core process improvement leading to improve TAT 10 days from 21 days.
Major Clients
- International Airlines Group
- Nestle
- Novartis
- AIA
- Rolls Royce
Initiatives
TechMahindraMyQuoteDesktopAgentProHance
- Setting up of specialized Centre of Excellence for ~100 FTE
- Built T&T capability across SRM
- Built Bid Pricing Centre of Excellence
- E2E Complex Request Management Tool
Personal Information
- Title: Senior Manager – Program Management
- Date of Birth: 12/02/81
- Nationality: Indian
- Marital Status: Married
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Hobbies and Interests
- Yoga
- Cycling
- Sports
- Gardening
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Delivery Director
Clarivate
12.2022 - Current
Senior Manager – Service Delivery
BT Group Plc
01.2012 - 12.2022
Sr. Delivery Specialist
AON
Service Delivery Associate
TechMahindra
Sr. Technical Support Executive
iEnergizer