Summary
Overview
Work History
Education
Skills
Certification
Languages
Area Of Expertise
Timeline
SoftwareEngineer
Krishanie

Krishanie

Chennai

Summary

Experienced software engineer with 7.5 years of expertise in Cloud platform. Skilled in analyze and managing Microsoft Azure portal. Seeking a role where I can potentially deliver results for the company and apply my years of experience to channel fast growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Software Engineer

Temenos India Pvt.Ltd
01.2022 - 01.2025
  • Company Overview: Banking software company. We have worked with clients like Paypal, Varo, Orange banking etc.
  • Maintain high uptime availability of Temenos (T24) Product by Analyzing and Monitoring the Alerts.
  • Hosted in various cloud platforms like Azure & AWS using various DevOps Tools.
  • Manage Azure portal like Virtual machine, storage, networking and DB.
  • Taking immediate action to the alert configuration and troubleshooting P1 issues in T24 Products with high priority and analyzing various server logs, generating root cause Report (RCA) in various environments (PROD,UAT,PREPROD,SIT) Linux & Windows.
  • Performing platform related tasks like Azure migration, creation of virtual machines & Decommissions, IAM role creation & responsibilities based on Business needs.
  • Managing regular activities like cloud server Maintenance, DB backup & Restoration, DB scrambling and Disaster Recovery (DR).
  • Configuring alerts over Dynatrace & PagerDuty Tools based on client requirements.
  • And by using Azure Dashboard, Grafana, Splunk, Dynatrace to monitor resource health servers and other metrics of keep banking software highly available 24/7/365.
  • Using ITSM Tool to raise tickets for immediate alerts resolution and assign it to particular team.
  • Performing TSM& SERVICE Restarts to banking servers up and functioning by VM's.
  • Creating standard operating procedure Document to improve the quality of the Project.
  • Banking software company. We have worked with clients like Paypal, Varo, Orange banking etc.

Help Desk Engineer

TATA Consultancy Services
01.2018 - 01.2022
  • Worked for TCS iON Website portal creation, provides technical support to users by following up escalation issues and troubleshooting the problems.
  • Provide answers to clients by identifying their issues and guiding client through corrective steps.
  • Tracking, routing and redirecting problems to the correct team.
  • Skilled in creating automated Live chat responses to the users and also contacting user issues through Email, user portal, user satisfaction survey and consulted via outbound calls to understand the exact problems and making it perfect.
  • Experienced in handling user queries and complaints politely and professionally.
  • Skilled in using CRM TOOL raising tickets and routing to concern team.
  • Provide appropriate solutions and alternatives within the time limit.
  • Creating Standard report in all modes of channels and analyzing the route cause and highly available 24/7/365.

Customer Support Executive

Tech Mahindra Private Limited
01.2017 - 01.2018
  • Support Customer service goals and enhance relations through friendly knowledgeable and positive communication.
  • Analyzing and reporting user data to devise new strategies or update the existing one and raising user issues through CRM Tool and following up for next level.
  • Delivered fast and quick resolution For routine questions and handling user complaints.
  • Making appointments that fit into the schedule of the client and user and assisting their problems and troubleshooting it.
  • Fostering healthy relationship between client and users.
  • Handling Escalation issues and resolving it perfectly.
  • Providing proactive customer outreach.

Education

BACHELORE OF ENGINEERING - SOFTWARE ENGINEER

Arulmigu Meenakshiamman college of Engineering
01.2025

HIGH SCHOOL - Matric Higher Sec School

Monfort centenary Academy
01.2012

Skills

  • ITSM TOOL
  • Microsoft Azure
  • CRM TOOL
  • Delinea Tool
  • Dynatrace
  • TAFJ
  • T24
  • Linux

Certification

  • Close of Business, Temenos Learning Community, TCCP Exam
  • Temenos Application Framework Java, Temenos Learning Community, TCCP Exam

Languages

English
Tamil

Area Of Expertise

  • 7.5 years of experience working with Tech Mahindra, Tata Consultancy Services and Temenos India Pvt. Ltd - Banking software company.
  • Worked with clients like Paypal, Varo, Orange banking etc.
  • Expert in monitoring (AU, UK, AMERICA, NORTH AMERICA REGIONS) 1000+ Alerts per day and analyzing the issues and routing tickets (PROD, UAT, PREPROD, SIT) to concern team and keep banking software highly available 24/7/365.

Timeline

Software Engineer

Temenos India Pvt.Ltd
01.2022 - 01.2025

Help Desk Engineer

TATA Consultancy Services
01.2018 - 01.2022

Customer Support Executive

Tech Mahindra Private Limited
01.2017 - 01.2018

BACHELORE OF ENGINEERING - SOFTWARE ENGINEER

Arulmigu Meenakshiamman college of Engineering

HIGH SCHOOL - Matric Higher Sec School

Monfort centenary Academy

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