KRISHNA BHARGAV R
SENIOR BUSINESS ANALYST
Summary
- SENIOR BUSINESS ANALYST / PRODUCT ANALYST for - US BANKING - MORTGAGE LENDING & LOAN ORIGINATION (LOS) products.
- 7 years experience on LOS Product ENCOMPASS 360 by ICE Mortgage Technology, Strong experience working in Agile & Scrum Framework teams.
- Total 15 years of strong IT experience in -
Currently 7 years of strong experience into Senior Business Analyst / Product Analyst roles and 8 years of strong experience in QA & UAT Testing roles.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Senior Business Analyst
TietoEvry
09.2022 - Current
- Conduct product discovery sessions & interviews with business stakeholders to understand pain-points and discrepancies in the current manual workflow and perform AS-IS process analysis of the existing manual process.
- Bottomline responsibility for Requirement Elicitation & High-level Requirements gathering (HLR Documentation) from Business Stakeholders & define the TO-BE product functionality.
• Incorporated MoSCOW technique for requirements prioritization to ensure product Features and User Stories are mapped under respective EPICS in the Azure Product backlog.
• Prepare Detailed requirements, User Stories & Acceptance criteria for individual product features identified.
• Working on AGILE SPRINT methodology, drive the Product backlog grooming sessions, manage product backlog containing Epics, Features and User Stories throughout the product implementation.
• Work closely with Scrum Master to ensure that the user stories from product backlog are added to the right sprint according to the business priority and MVP implementation plan of the new product being developed.
• Engage with DEV and Testing teams to provide functional overview of the new product from business perspective.
• Work closely with DEV & Testing teams to provide requirements walk-throughs for each user stories in every Sprint.
• Perform internal review for each sprint user stories and ensure that the product being developed is as per the MVP plan.
• Collaborate with Business users and stakeholders and assist them in performing UAT and get UAT signoff before each sprint closure.
• Prepare release notes, new product features training document for target audience like Business Stakeholders and product end users.
• Mentoring Associate BA's in terms of providing product / domain knowledge, Work assignment, review BA deliverables.
• Build & maintain strong working relationship with client & good rapport with key Business Stakeholders, Product End Users, Agile IT Team.
Business Analyst
Infosys
09.2017 - 09.2022
- AGILE BUSINESS ANALYST with strong experience on US BANKING - RESIDENTIAL MORTGAGE LENDING domain.
- Very strong expertise & knowledge on LOS & LMS Web Product - ENCOMPASS 360 by ICE MORTGAGE TECHNOLOGY
- Very strong expertise & knowledge on BUSINESS ANALYSIS of End-to-End Loan Origination process from Borrower Lead creation, Loan Application evaluation & processing, Credit Underwriting, Closing & Funding activities on the various Loan Types in US Mortgage industry
- Very strong expertise & knowledge on implementation of LOS Product integration with upstream& downstream interface systems related to Credit Report, Title Fees, AUS Underwriting, Mortgage Insurance, Closing & Settlement process
- Accurately gather, capture & document customer's functional business requirements on the LOS product
- Collaborate with various Business LOB heads and LOS product end users to accurately understand the requirement & problem statement and perform impact analysis of the requested change / issue faced by the users
- Experience in various Requirement elicitation Techniques -Stakeholder Analysis, Brainstorming, Document Analysis/Review, Interface Analysis & Prototyping
- Create / Update BRD & Functional Spec documents, Create USE STORY & ACCEPTANCE CRITERIA document for the all requirements changes & enhancements being implemented
- Provide functional support to Dev, QA & UAT team members with Requirement Walk-through & query resolution, defect resolution of the requirements being implemented.
QA Test Lead
Infosys
09.2013 - 08.2017
- Worked as Senior QA TEST LEAD for an US based Residential MORTGAGE LOAN SERVICING client by leading 5 members QA team spread across multiple offshore locations.
- Lead & represent the QA Team in various Agile Sprint ceremonies such as Sprint planning, Daily Stand ups, Retrospective meetings conducted by client-side Scrum stakeholders.
- Responsible for Sprint wise work allocation to QA Team members, Mentoring & Reviewing deliverables such as Test strategy, Test Plan, Test Cases, Test results by the QA team members.
- Contributed to Client Stakeholders & Organization Project stakeholders by implementing client defined Agile QA Standards for all STLC activities performed by QA team members per Sprint release.
- Strong domain knowledge in US Mortgage Home Loan Servicing concepts such as HAFA, HAMP, Loan Resolution & Loss Mitigation, Delinquency & Foreclosure process.
- Domain / Functional Consultant for DEV & QA team members by providing them domain knowledge for the respective requirements & implementations.
- Perform Functional Testing, System Testing, Regression Testing, Exploratory Testing, Cross-Browser Testing & Web Accessibility Testing for external facing client web applications on the requirement changes / user stories implemented per Sprint Release.
- Responsible for Sprint wise Defect reporting, Defect review, Defect Triage & Defect closure.
- Provide Sprint wise Test activities metrics and reports to Client and Organization Project stakeholders.
- Responsible for UAT Setup and UAT coordination with Client Business stakeholders and end users of the applications & get UAT sign off for all user stories in the sprint.
- TOOLS used – Microsoft TFS VSTS, Microsoft Test Manager, Web Accessibility Testing Tools - WAVE Tool & NVDA, MS office products.
Test Analyst
Infosys
12.2008 - 09.2013
- Complete ownership of all Test activities & Test deliverables throughout the STLC for US based top Health Insurance client applications.
- Tools -> HP Quality Center, Mainframe COBOL
Education
BACHELOR OF COMPUTER APPLICATIONS - Computer And Information Sciences
Bangalore University
Bangalore 07.2005 - 07.2008
Skills
Requirements Gathering, Requirement Elicitation, Requirements Analysis
Product Analysis, Business Impact Analysis
US Banking, Retail Banking
Mortgage Lending, Loan Origination (LOS) & Loan Management (LMS)
User Acceptance Testing (UAT)
Agile Methodology, Scrum framework, JIRA, MS VISIO
High Level Requirements (HLR), BRD documentation
Detailed Requirements, User Stories, Acceptance Criteria documentation
Product Analysis, Product Implementation
Domain Consultant, Functional Consultant
Timeline
Senior Business Analyst
TietoEvry
09.2022 - Current
Business Analyst
Infosys
09.2017 - 09.2022
QA Test Lead
Infosys
09.2013 - 08.2017
Test Analyst
Infosys
12.2008 - 09.2013
BACHELOR OF COMPUTER APPLICATIONS - Computer And Information Sciences
Bangalore University
07.2005 - 07.2008