Faizi Saif
New Delhi
Summary
Client Success and Program Delivery professional with 2+ years of experience across SaaS, HRTech, and EdTech sectors. Proven expertise in driving enterprise adoption through structured training, stakeholder management, and seamless onboarding. Recognized for scaling mentor networks, optimizing onboarding workflows, and delivering high-impact learning programs across both B2C and B2B environments.
Overview
8
8
years of professional experience
Work History
Key Account Manager
Leverage Edu
09.2024 - 02.2025
- Partner Acquisition: Onboarded and managed 30 education consultancies across Delhi NCR and Haryana through targeted outreach and in-person relationship building.
- Program & Application Management: Oversaw 70+ student applications per month, ensuring compliance with documentation, SOP preparation, and timely submission processes.
- Account Management: Fostered long-term consultancy partnerships, generating repeat business and ensuring seamless application cycles.
Product Trainer
PeopleStrong
09.2023 - 04.2024
- Enterprise Training: Delivered Core HRIS training (hierarchy, roles, forms, data uploads) to 50–60 HR professionals, including a Deloitte cohort, achieving 100% pass rates with 80%+ scores.
- Content Development: Designed and produced 12 HRIS training videos using Articulate 360, simplifying technical concepts into client-ready modules.
- Developed one complete HRIS course and coordinated 10+ courses for PeopleStrong Academy by sourcing and managing freelance content writers.
- Employee & Learner Engagement: Supported employee induction programs and managed PeopleStrong Academy’s LinkedIn presence to promote learning sessions.
- Client Success & Escalations: Acted as a client demo escalation point, collaborating with technical teams to ensure SLA-compliant resolutions.
Sales Executive → Faculty Sourcing Manager
Seekify Technologies (Seekho)
11.2021 - 03.2023
- B2C Programs: Recruited and managed a network of 50+ mentors for B2C programs in Product Management, Consulting, and Digital Marketing.
- B2B University Partnerships: Expanded mentor network with 70+ Supply Chain experts for B2B university programs, implementing a structured evaluation process to ensure quality.
- Developed a video-based mentor assessment system, improving selection standards and strengthening repeat demand from universities.
- Learner Engagement: Coordinated 70+ live learning sessions/month with Operations & Marketing teams, boosting learner engagement (DAU/MAU) by 15%.
- Business Impact: Contributed to ₹10L+ ACV through mentor deployments and successful university demo conversions.
Litigation Practice
Independent Legal Practice
01.2017 - 01.2020
- Practiced law in Delhi courts, managing litigation cases, client interactions, and legal documentation.
Education
BA LLB -
Guru Gobind Singh Indraprastha University
Dwarka01.2017
Skills
- Core HRIS management
- Learning content development
- MS Excel proficiency
- Proficient in collaboration tools
Career Highlights
- Contributed to ₹10L+ ACV through successful mentor deployments and demo conversions with two leading university partnerships.
- Delivered structured HRIS training to 50–60 HR professionals at Tata, Deloitte, and Kellton, achieving first-time 100% certification pass rates with 80%+ scores.
- Awarded “Employee of the Quarter” for optimizing scalable onboarding workflows and enhancing mentor experience.
Core Competencies
- Client Success & Program Delivery
- Account & Stakeholder Management
- Enterprise SaaS Training & Enablement
- Cross-Functional Collaboration (Product, Marketing, Customer Teams)
- Strong Communication & Presentation Skills
Timeline
Key Account Manager
Leverage Edu
09.2024 - 02.2025
Product Trainer
PeopleStrong
09.2023 - 04.2024
Sales Executive → Faculty Sourcing Manager
Seekify Technologies (Seekho)
11.2021 - 03.2023
Litigation Practice
Independent Legal Practice
01.2017 - 01.2020
BA LLB -
Guru Gobind Singh Indraprastha University
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