Krishna HKO
Bengaluru
Summary
With 16 years of experience spanning various IT domains, the candidate has developed a strong skill set in network, asset management, desktop support, server administration, and remote infrastructure management. Currently, leading a 20-member team at Qualitest, overseeing network, server, cloud services, and Security Operation Center operations. The candidate's leadership abilities, strategic thinking, and dedication to driving organizational growth through innovative IT solutions and effective team management have been recognized throughout their career.
Overview
17
17
years of professional experience
Work History
Sr. Manager IT Infrastructure
Qualitest India Pvt Ltd
08.2019 - Current
- Led an IT team in planning, implementing, and maintaining IT infrastructure for optimal performance
- Managed server environments with virtualization, storage, and backups to support business operations
- Developed IT policies and procedures to enhance security and comply with regulations
- Fostered a collaborative work culture and supported team development
- Achieved 99.9% uptime for IT infrastructure across 22 global entities
- Designed and integrated IT infrastructure for six acquisitions
- Directed IT and SOC engineers in deploying and maintaining enterprise IT infrastructure
- Reviewed SOC reports and implemented risk mitigation measures
- Conducted regular security assessments and audits, coordinating remediation efforts
- Performed monthly vulnerability assessments and applied necessary fixes
- Managed the departmental budget and tracked expenses for cost-effectiveness
- Automated network device backups with shell scripting
- Maintained documentation and network diagrams for clarity and efficiency
Assistant Manager
Samsung Research Institute Bangalore
04.2014 - 08.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Network /Senior Linux Administrator
DWise Solutions Private Ltd
09.2012 - 04.2014
- Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
- Coordinated cross-site installation of networked systems, confirming post-install connectivity.
- Created and serviced administrator and user accounts on Linux-based systems, managing [Number] deployments.
- Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.
Network Engineer
Vista Infotech - Deployed at Samsung India (SISO)
01.2011 - 09.2012
- Troubleshot complex multi-vendor network service provider issues.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
IT Engineer
DWise Solutions - Deployed at Samsung India (SISO)
05.2008 - 12.2010
- Designed and implemented scalable, secure network solutions for organizational growth
- Helped develop a work location management tool
- Planned and executed data center relocations
- Managed LAN and Wi-Fi infrastructure at Samsung Bengaluru office
- Handled proxy and firewall changes, troubleshooting, and routine tickets
- Provided desktop support and served as Linux administrator for six months
- Managed PBX systems like Grand stream, Avaya, and Ericsson
- Managed Active Directory and DHCP servers
- Conducted internal asset audits and managed data center operations
- Developed and maintained network diagrams for documentation
Education
B.Sc. IT -
Kuvempu University
01.2014
Skills
- People Management Skills
- Data Center Relocation
- Network Administration
- Security Operation Center
- Server Administration
- Merger Acquisition
- Remote Infrastructure Management
Accomplishments
- Overseeing the management of all work locations.
- Executing a complete datacenter movement project.
- Deploying and configuring FreeRADIUS for centralized AAA authentication.
- Leading the IT integration efforts for 6 entities resulting from mergers and acquisitions.
- Managing the organization-wide rollout of new applications.
- Establishing and operationalizing a Security Operations Center (SOC).
- Planning and executing a comprehensive IT infrastructure revamp across 10 sites
Profile Summary
People Management Skills, Data Center Relocation, Network Administration, Security Operation Center, Server Administration, Merger Acquisition, Remote Infrastructure Management, Hardware & Networking, CCNA, FortiGate NSE1-3, Work location Management, Datacenter Movement, AAA authentication using Free radius, M&A for 6 entities, Organization level Application rollout, Establishing SOC team, IT Infrastructure revamp For 10 sites
Languages
Kannada
Telugu
Tamil
Malayalam
Hindi
English
Awards Recognition
- 2024, Qualitest Excellence Award, For setting up fully functional SOC team
- 2021, Qualitest Best Performer, For bringing all Qualitest global office under one standard infrastructure
- 2019, Samsung Sport Award, For supporting work location management
- 2018, Samsung Employee of the Month, For ensuring smooth data center movement
- 2017, Samsung Employee of the Month, For supporting demo conducted by HQ
- 2015, Samsung Annual Award, For setting up enterprise Wi-Fi for 3000 employees
Personal Qualifications
B.Sc. IT, 2014, Kuvempu University, Karnataka
Timeline
Sr. Manager IT Infrastructure
Qualitest India Pvt Ltd
08.2019 - Current
Assistant Manager
Samsung Research Institute Bangalore
04.2014 - 08.2019
Network /Senior Linux Administrator
DWise Solutions Private Ltd
09.2012 - 04.2014
Network Engineer
Vista Infotech - Deployed at Samsung India (SISO)
01.2011 - 09.2012
IT Engineer
DWise Solutions - Deployed at Samsung India (SISO)
05.2008 - 12.2010
B.Sc. IT -
Kuvempu University
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