Krishna Kumar E R
Bangalore
Summary
Dynamic Senior Business Development Operation Specialist with a proven track record at NoBroker Technology Solutions. Expert in process optimization and cross-functional collaboration, successfully streamlined operations, enhancing revenue tracking and compliance. Adept at training and mentoring teams, driving significant improvements in performance and efficiency.
Overview
7
7
years of professional experience
Work History
Senior Business Development Operation Specialist
NoBroker Technology Solutions Pvt Ltd
Bangalore
09.2021 - Current
- Working with the management in aligning the Operations for the Builder Channel
vertical. - Managing major cities like Mumbai, Pune,Chennai and partially Bangalore for
raising the invoices and getting the payments on track. - Organized weekly meetings with staff to review operational objectives, discuss challenges, and identify opportunities for growth.
- Managing cross functions as well, to make sure all the closures/cases are on track.
- Setting up a tracking system to make sure the revenue, backlog payments and
closures are not lost. - Project On-Boarding in Dashboard (interface)
- Spectate the Project Listings
- Update and maintain Audit records
- Ensure project details are in sync across the platforms (DB, Tracker, Listings & etc.,)
- Proactively design procedure for any new process flow (if required)
- Proactively identified and solved complex problems impacting business direction.
- Reduced process lags and trained team members on best practices and protocols.
- Managed daily operational tasks to ensure company efficiency and productivity.
- Coordinated with IT department to implement and manage operational technology solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Senior Accounts Receivable Associate
Omega Healthcare Management Service Pvt Ltd
Bangalore
02.2019 - 09.2021
- Responsible for coordinating with the insurance team and collecting information like claim status, eligibility. Verify the same
- Preparing Daily, Weekly, Monthly MIS reports.
- Formulating strategies forecasting and preparing Billable-NonBillable production lines with the organizational objectives.
- Tactical planning & analyzing for assessment of Quality details to achieve planned targets.
- Mentoring & monitoring the performance of the team to ensure efficiency in process operations & meeting of individual & group targets
- Identifying Clients requirement on monthly basis in terms of daily Production & Quality & coordinating with team & management to achieve goals.
- Assisted with month-end and year-end closing processes.
Executive - Business Development
Sendit.in
Bangalore
12.2017 - 02.2019
- Coordinated with clients to secure required documents for Customs clearance.
- Tracked sales performance and addressed customer complaints efficiently.
- Assisted collections department in recovering outstanding debts from customers.
- Resolved escalated issues, disruptions, and claims to ensure customer satisfaction.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Identified customer needs by asking questions and advising on best solutions.
- Managed relationships with key clients, providing exceptional service to retain their loyalty.
Education
Master of Business Administration - Investment Management
ICFAI University
Bangalore2022
Bachelor of Commerce - Accounting and Taxation
Bangalore University
Bangalore2017
Skills
- Performance goals
- Process improvement
- Analytical problem solver
- Group leadership
- Adept multitasker
- Training and mentoring
- Revenue tracking
- Process optimization
- Cross-functional collaboration
- Cross-functional communication
- Audit reporting
- Process documentation
- Team building
Notable Credits
- Trained on Account receivable
- Trained on Insurance
- Received Star of the month award for Quality- 3 months
- Received Quarterly Award for production
- Recognition for Quick learning in the current role
Timeline
Senior Business Development Operation Specialist
NoBroker Technology Solutions Pvt Ltd
09.2021 - Current
Senior Accounts Receivable Associate
Omega Healthcare Management Service Pvt Ltd
02.2019 - 09.2021
Executive - Business Development
Sendit.in
12.2017 - 02.2019
Master of Business Administration - Investment Management
ICFAI University
Bachelor of Commerce - Accounting and Taxation
Bangalore University
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