Krishna Kumar Gupta
Hotel General Manager
Puri,OR
Summary
Encouraging Manager skilled in team building and motivating employees to enhance engagement and performance. Leveraged strong problem-solving abilities and independent decision-making to drive company success and navigate operational challenges. Committed to advancing organizational goals through creativity and adaptability.
Overview
3
3
Languages
21
21
years of professional experience
Work History
General Manager
Shree Mahasuara Group of Hotels
06.2025 - Current
- Implemented strategic marketing initiatives to increase brand visibility and drive revenue growth.
- Developed and implemented strategies to increase sales and profitability.
- Directed daily operations to enhance guest satisfaction and streamline service delivery.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Established vendor relationships to ensure quality supplies and negotiate favorable contract terms.
- Spearheaded staff training programs, fostering team development and improving service standards.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Spearheaded the development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented a wide visibility on OTA platform by enrolling us for MIB program.
- Enhanced branding and business by participated on all tourism seminars Like TTF & SATTE.
- Accelerated the booking by making B2B rates with other few new ventures to promote our hotels at other cities.
Dining & Beverage Manager
P & O Cruises
04.2022 - 04.2025
- Led beverage program development, enhancing customer satisfaction and driving sales growth.
- Developed seasonal drink menus, incorporating emerging trends to attract diverse clientele.
- Maintained highest standards for beverage quality and service.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed all day-to-day operations within budgeted guidelines.
- Resolved customer complaints involving food or beverage quality and service.
- Developed ongoing training initiative to elevate beverage knowledge among serving employees, fostering a more knowledgeable team.
- Managed bar and wait staff and directed hiring program.
- Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth and development.
- Trained and mentored dining staff, fostering a culture of excellence in customer service and teamwork.
- Developed and executed staff scheduling to align with peak service periods, improving labor efficiency.
- Led cross-departmental collaboration to ensure seamless event catering services for large gatherings.
- Coordinated closely with other department managers on strategies to improve overall guest experience across all aspects of the venue's offerings.
- Fostered a positive team atmosphere by promoting open communication channels between staff members regarding best practices or concerns within the workplace setting.
- Oversaw compliance with health and safety regulations, maintaining high standards of food safety across operations.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair.
- Developed unique events and special promotions to drive sales.
- Complied with health and safety regulations.
Head Waiter
P & O Cruises
09.2015 - 04.2022
- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.
- Monitored the dining rooms and made seating changes as necessary and addressed any customer concerns or wishes appropriately.
- Monitored the dining rooms and made seating changes to optimize customer flow.
- Interviewed and counseled qualified waiting staff and BOH staffs.
- Appraised staff performances and provided constructive feedback to improve overall productivity.
- Assisted restaurant managers with daily tasks and independently resolved customer concerns and handled special projects.
- Trained waiting and kitchen staff on restaurant procedures to ensure consistency and quality service.
- Taking the Diet orders and co-coordinating with diet Chef for smooth operation and giving highest level of customer satisfaction.
- Placed orders for food and supplies to maintain inventory levels. for necessary goods such as Food, Hotel, and cleaning products under daily budget.
- Took diet orders from customers to accommodate specific dietary needs. and coordinating with diet Chef for smooth operation and giving highest level of customer satisfaction.
- Constantly made an effort to promote the Select dining restaurants among our in house guests and made bookings through system.
Assistant waiter
P & O Cruises
01.2010 - 08.2015
- Assisted waiter in serving guests their chosen meals while prioritizing company standards and hygiene.
- Coordinated with diet chef to ensure delivery of diet food to appropriate guests.
- Maintained dumbwaiter according to international standards.
F & B Executive
Holiday Inn
01.2009 - 01.2010
- Oversaw daily operations of coffee shop, ensuring high-quality service and product offerings., Banquet and Pool bar on highest level of Knowledge.
- Engaged with guests to understand their preferences and enhance their experience. to develop our self and delivering the product according to their desire.
- Coordinated banquet activities, including setup and execution of events. arranging the events like wedding party and corporate meeting etc.
- Conducting regular training programs to the staff so they also can grow with the company and to make bright future in their life.
- Maintaining the spot check list and regular audit to keep proper stock of our Liquors and utensils.
Captain
Holiday Inn
07.2007 - 01.2009
- Operated daily coffee shop tasks and maintained the brand ethos.
- Passed many IHG inspections for which I got appreciated by the management.
- Briefed subordinates on the menu and assigned daily budget targets.
- Ensured compliance with hygiene standards and maintain the highest level of hygiene while serving to our guest, Up selling and suggestive selling are our prime goal.
Assistant Steward
Intercontinental Resort
12.2005 - 07.2007
- Served customers at SIROCCO Mediterranean restaurant, ensuring a positive dining experience.
- Streamlined inventory management processes to enhance supply efficiency.
- Coordinated daily cleaning operations to maintain high standards of guest satisfaction.
- Trained and mentored new staff on best practices and operational procedures.
Education
Diploma in Hotel Management And Catering Technolog -
Subhash Bose Institute of Hotel Management
Kolkata, India03-2005
Level 3 Award in Food Safety for Carnival UK -
Chartered Institute of Environmental Health
United Kingdom08-2016
Proficiency in crisis Management and Human Behavior - undefined
Carnival UK Fleet Training Academy
United Kingdom10-2019
Managing Integrated Pest Control (Level 3) -
Nutrastat Maritime Hygiene Worldwide
United Kingdom09-2019
Level 3 Award in Food Allergen Management in Catering - undefined
Highfield Qualifications
United Kingdom07-2018
Graduate in Commerce -
City College
Cuttack, India 04.2001 -
Skills
Excellent Customer Service Skills
Leadership Skills
Business Development Strategies
Effective management Techniques
Strategic Marketing Skills
Operations management
Problem resolution
Time management
Goal setting
Cost analysis and savings
Budget coordination
Food Service Industry Knowledge
Staff management
Training and coaching
Extra-Curricular activities
E-Commerce Course from NIIT July 2000 – November 2000
National Medalist in Tai Kwon Do at World Tai Kwon Do federation, Chennai December 2000
Interests
Surfing on net and gathering knowledge about new age of Hotel Industry
Timeline
General Manager
Shree Mahasuara Group of Hotels
06.2025 - Current
Dining & Beverage Manager
P & O Cruises
04.2022 - 04.2025
Head Waiter
P & O Cruises
09.2015 - 04.2022
Assistant waiter
P & O Cruises
01.2010 - 08.2015
F & B Executive
Holiday Inn
01.2009 - 01.2010
Captain
Holiday Inn
07.2007 - 01.2009
Assistant Steward
Intercontinental Resort
12.2005 - 07.2007
Graduate in Commerce -
City College
04.2001 -
Level 3 Award in Food Allergen Management in Catering - undefined
Highfield Qualifications
Proficiency in crisis Management and Human Behavior - undefined
Carnival UK Fleet Training Academy
Diploma in Hotel Management And Catering Technolog -
Subhash Bose Institute of Hotel Management
Level 3 Award in Food Safety for Carnival UK -
Chartered Institute of Environmental Health
Managing Integrated Pest Control (Level 3) -
Nutrastat Maritime Hygiene Worldwide