Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
14
14
years of professional experience
Work History
Site Incharge
Tata steel ltd ( third party payroll)
Odisha
05.2023 - 12.2024
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Updated and maintained databases with current information.
Assisted with customer requests and answered questions to improve satisfaction.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Prioritized and organized tasks to efficiently accomplish service goals.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Worked effectively in team environments to make the workplace more productive.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked with cross-functional teams to achieve goals.
2300 TON heavy steel structure erection,EOt cranes 80/15 ton (2)nos & 120 /50ton (3)nos erection,tank , pipe line,silo & aRound duct fabrication & erection.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Updated and maintained databases with current information.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Assisted with customer requests and answered questions to improve satisfaction.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Prioritized and organized tasks to efficiently accomplish service goals.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Worked effectively in team environments to make the workplace more productive.
Exceeded customer satisfaction by finding creative solutions to problems.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Managed household errands and other essential duties.
Utilized various software and tools to streamline processes and optimize performance.
Operated a variety of machinery and tools safely and efficiently.
Conducted testing of software and systems to ensure quality and reliability.
Identified needs of customers promptly and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Operated equipment and machinery according to safety guidelines.
Worked with cross-functional teams to achieve goals.
PEB structure erection, conveyor belt erection,TT tower, gallary trussle,640 ton hopper support structure erection,
Site Engineer
ACC cement project ltd
Himachal Pradesh
10.2012 - 12.2016
Implemented safety and accident prevention programs prior to start of each project, conducting tailgate meetings daily.
Inspected project sites to monitor progress and conform to design specifications and safety or sanitation standards.
Managed use of materials and equipment to prevent property loss and support availability.
Performed structural calculations as needed to support design and construction decisions.
Provided technical support throughout all phases of the project including pre-construction planning, procurement activities, commissioning and startup procedures.
Provided technical guidance to field personnel regarding installation of equipment and systems as needed.
Managed subcontractors, ensuring their work met project standards and deadlines.
Analyzed data collected from surveys and tests to determine most efficient solutions for project.
Resolved unexpected technical difficulties and communicated solutions with clients and representatives.
Conducted environmental impact assessments to ensure projects met sustainability goals.
Devised and initiated engineering solutions to variety of project and design issues.
Surveyed project sites to establish reference points to guide construction.
Maintained up-to-date knowledge of industry trends, technologies, and regulations.
500 ton steel structure erection,silo erection,tank erection, conveyor belt erection,boiler 20 tph erection , ducting fabrication & erection ,ss & ms pipe line fabrication & erection ,1200 ton round duct fabrication & erection.
Site Engineer
Sun Pharma Pvt Ltd
Panjab
12.2016 - 07.2018
Implemented safety and accident prevention programs prior to start of each project, conducting tailgate meetings daily.
Inspected project sites to monitor progress and conform to design specifications and safety or sanitation standards.
Managed use of materials and equipment to prevent property loss and support availability.
Conducted environmental impact assessments to ensure projects met sustainability goals.
Surveyed project sites to establish reference points to guide construction.
Maintained up-to-date knowledge of industry trends, technologies, and regulations.
Aided other departments in development of plans and cost estimates on road, parking lot, and drainage projects.
Reviewed construction activities for compliance with health and safety requirements.
Monitored site activities to identify and mitigate potential risks to project timelines and quality.
Designed temporary structures and oversaw their construction to support project needs.
100 tph boiler erection & commissing non pressure parts,IBR pipe line, ducting,I'd fan & FD fan chimney erection.
Site Engineer
Reliance power 2400 mw
Andra Pradesh
03.2011 - 06.2012
Implemented safety and accident prevention programs prior to start of each project, conducting tailgate meetings daily.
Inspected project sites to monitor progress and conform to design specifications and safety or sanitation standards.
Managed use of materials and equipment to prevent property loss and support availability.
4 boiler 100 TPH erection with economizer membrane,IBR pipe line ducting erection & commissing, chimney 160 MTR RCC chimney erection.
Assistant Manager
Amararaja infra Pvt ltd
Raipur , Chhattisgarh
12.2024 - Current
Generated repeat business through exceptional customer service.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Defined clear targets and objectives and communicated to other team members.
Evaluated employee performance and conveyed constructive feedback to improve skills.