Krishna Chaitanya .S
Lead Business Analyst
Hyderabad, Telangana
Summary
Seasoned Business Analyst offering 7 years of IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Lead Business Analyst
Realpage India Pvt Ltd
Hyderabad
10.2022 - Current
- Working as Lead Business Analyst for RealPage a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns. Founded in 1998 and headquartered in Richardson, Texas, RealPage currently serves more than 12,400 clients worldwide from offices in North America, Europe and Asia.
- Facilitated continuous interaction between users, developers and QA teams throughout SDLC.
- Led Six-member cross functional Scrum teams across two offices.
- Followed INVEST methodology, gherkins format in defining User stories, Features and Epics.
- Participating in Sprint Recap calls and providing the sprint updates for OneSite hierarchy.
- Managed User Acceptance Testing (UAT) planning, documentation, tester training including UAT completion sign-off; resulting in a 50% reduction in UAT test cycle time.
- Created and delivered full sign-off project documentation starting from Development and ending at post-Production deliverables by working with Key Stakeholders to elicit information and gain agreement.
- Researched competitors to build report of rising trends Rental markets.
- Assisted Marketing departments Sales staff to improve client satisfaction.
- Exercised critical thinking to resolve critical errors Annual reports.
- Worked one-on-one with clients to improve End user specifications.
- Managed over 5 customer calls per day.' or, "Increased sales by 5%".
Sr. Business Analyst
L&T Infotech Private Limited
Hyderabad
10.2021 - 10.2022
- Worked for the client S&P Global Commodity Insights which is a provider of energy and commodities information and a source of benchmark price assessments in the physical commodity markets.
- Gathering the requirements from Price reporters, Editors of S&P Global and providing the internal products to S&P.
- Develop business architecture using requirements such as scope, processes, alternatives, and risks.
- Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
- Drive platform strategy, roadmap, and launch; Contribute to Product Pricing and Marketing Promotions.
- Build Platform features, user stories, and maintain backlog with priorities, using JIRA platforms.
- Drive Artificial Intelligence/Machine Learning products to structure the unstructed data that are gathered from multiple geographies; Implement through machine learning and NLP based algorithms.
Business Analyst
Tarantula.net India Private Limited
Hyderabad
03.2020 - 09.2021
- Worked for the client Space TeleInfra Private Limited a Telecom Infrastructure company with 250+ Million sqft sale area covered
- Tarantula is Singapore based IT Products based company for the Telecom Operators and Tower Companies located worldwide
- Tarantula's flag ship product suite Red Cube has been implemented in 20 countries, supporting more than 350,000 mobile towers, assets that worth US$25 billion
- By Implementing Space World Red cube which is Process of automation for deployment of in-building sites our client Space TeleInfra Private Limited.
- Involvement in Effort Estimation, Design of projects, Development, Testing, Maintenance, Production supports,
- Release, Closure, Demo/Presentation
- Transitioned 55% of complete tower management process from paper to digital in less than 12 months for Phase – I in truly remote fashion.
Business Analyst
Microzant Technologies Private Limited
Hyderabad
07.2019 - 03.2020
- Worked for client Kintetsu World Express a freight forwarding company which has presence in 46 countries, 332 cities, 823 locations around the globe
- KWE provides air and sea freight forwarding, customs brokerage, and warehouse inventory management services through our product UFS (Unified Freight System)
- Worked closely with internal stakeholders in defining the scope, analyzing business requirements, and segregating them into high level and low-level requirements
- Well versed with agile management tool Jira/Confluence
- Demoed completed user stories/ features as and when completed to the project sponsor and internal stakeholders to get signoff.
Senior Associate
Cognizant Technology Solutions India Private Limited
Hyderabad
06.2018 - 07.2019
- Worked for client Woolworths Supermarkets IT Service Desk (Australia).
- Create, resolve, escalate, and close Help Desk tickets using ServiceNow.
- Supporting Configuration settings for various applications used for Woolworths.
Technical Associate
Tech Mahindra Business Services Limited
Hyderabad
05.2017 - 06.2018
- Worked for client Telstra Corporation Ltd.
- Is an Australian telecommunications and media company
- Troubleshooting for ADSL, Cable and FTTP home broadband services.
- Participated in data quality control and validation.
Education
PGDIT - Information Technology
Symbiosis Distance Learning
Online 01.2020 - Current
B. Tech - Electronics and CommunicationEngineering
JNTUK
Kakinada 01.2011 - 04.2016
Skills
MS Visio 2010
SQL Server, PL/SQL
JIRA, Microsoft TFS, Excel, MS Office, MS Power Point
Balsamic 20, Creately and Lucid Charts
Agile and Waterfall project management
Pivot tables
Workflow Analysis
Timeline
Lead Business Analyst
Realpage India Pvt Ltd
10.2022 - Current
Sr. Business Analyst
L&T Infotech Private Limited
10.2021 - 10.2022
Business Analyst
Tarantula.net India Private Limited
03.2020 - 09.2021
PGDIT - Information Technology
Symbiosis Distance Learning
01.2020 - Current
Business Analyst
Microzant Technologies Private Limited
07.2019 - 03.2020
Senior Associate
Cognizant Technology Solutions India Private Limited
06.2018 - 07.2019
Technical Associate
Tech Mahindra Business Services Limited
05.2017 - 06.2018
B. Tech - Electronics and CommunicationEngineering
JNTUK
01.2011 - 04.2016