Sindhu
Bangalore
Summary
To pursue a challenging career in a progressive environment where learning, innovation and creativity are encouraged, where my skills can be developed to their maximum potential to contribute to the overall success and growth of the organization.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Lead Business Analyst
Mindsprint
07.2023 - Current
- Partnering with business users to gather requirements to formulate business specifications and translating those into business functionality for implementation within ServiceNOW.
- Documenting workflows and results of business analysis and obtaining sign-off from stakeholders on specifications
- Clearly communicating the business directives, goals, and needs to the technical team and serving as business interface from the enterprise’s operational management team managing expectations and defining business satisfaction metrics
- Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
- Understanding the long-term business objectives and suggesting strategies to meet those objectives, introducing innovations to business processes through technology where appropriate
- Assisting the enterprise’s business operations staff in developing context or other materials; recommending enhancements and identifying new business requirements
- Maintain current knowledge on the updates in ServiceNow and recommends upgrading to maintain efficient operation
- Works with IT applications analyst and programmers as necessary
- Write Feasibility Studies, Solution Overview Documents, Interface Control Documents, Product Specifications and present
- Conducts training sessions to implement new or improved systems and procedures as well provide functional walk-throughs to all concerned stakeholders
- Conducts meetings on all levels of management for purposes of presentation, reviews, approvals of recommendations, etc
Analyst Business
Danske IT
08.2021 - 07.2023
- Understanding business needs by stakeholders and translating requirements for technical teams
- Gathering data by conducting surveys, workshops, and tests
- Analyzing and modeling data to draw actionable conclusions to support business goals, including those related to technical implementations
- Assessing risks and opportunities by evaluating the potential impact of proposed changes
- Developing strategic and operational solutions to address any potentially problematic issues or IT challenges
- Presenting recommendations by communicating findings and proposed solutions to stakeholders or technical teams to gain approval and support
- Documenting findings, analyses, and recommendations clearly and concisely
- Guiding staff through the implementation process to ensure solutions are integrated effectively
- Measuring the success of changes and identifying further areas for improvement
- Conducted Scrum events (Sprint, Sprint Planning, Daily Scrum, Retrospective and Sprint Review), facilitated Program Increment planning, ensured successful release of every sprint cycle, and managed the Product Backlog board tracking each work item from inception till closure
- Translated features into user stories and worked on backlog grooming and prioritization
- Support User Acceptance Testing (UAT)
- Partnering with business users to gather all requirements to formulate business specifications and translate those into business functionality
- Documenting workflows and results of business analysis and obtaining sign-off from users on specifications
- Involved in effort estimation, required for incoming work-orders and scoped projects to bill client
Business Analyst-2
Micro Focus
06.2018 - 08.2021
- Responsible for Identifying data sources, gathering data and performing data analysis
- Participating in discussions with various levels of customers and IT business stakeholders
- Developing strong client relationships by building trust, rapport, and positive working relationships with both internal and external stakeholders and team members
- Attending daily stand-ups, story-pointing meetings, sprint planning, and retrospectives to ensure progress on requests and removal of blockers
- Collaborating with the project Management team to suggest enhancement
- Write User stories for the requirements on JIRA Kanban Boards
- Consult with the business and product owners to prioritize and shape the product backlog
- Post Project involvement through extensive Functional testing, Scope Management, UAT, user training, quality review
- Identifying improvement opportunities increases customer satisfaction
- Understanding the client requirements, functionality of the system and to prepare, execute test cases as per the requirement
Technical Specialist-2
Infosys BPM Limited
09.2016 - 06.2018
- Skilled in IT Technical Infrastructure, web and other applications using industry standard tools & utilities
- Creating SLA, AHT or Quality report from the data extracted
- Recognized for excellent interpersonal and effective communication skills
- Able to lead others in high-demand situations
- Coaching, guiding, or tacking
- Report generation and creation of daily performance Dashboards extracting date from Service Now
- Reporting of the data required for daily project Analysis
- Trained on ITIL foundation
Education
B.E. - Information Science
Vemana Institute of Technology
01.2015
Skills
- Jira
- Confluence
- Scrum Board
- Kanban Board
- ServiceNow Agile Development
- Clarizen
- Serena Business Management
- MS Excel
- MS Word
- MS Visio
- MS Power Point
- Service Now
Certification
- ITIL Foundation Certified V4
- Tableau Desktop 10
- EXIN Agile Scrum Master
Timeline
Lead Business Analyst
Mindsprint
07.2023 - Current
Analyst Business
Danske IT
08.2021 - 07.2023
Business Analyst-2
Micro Focus
06.2018 - 08.2021
Technical Specialist-2
Infosys BPM Limited
09.2016 - 06.2018
B.E. - Information Science
Vemana Institute of Technology
Personal Information
- Date of Birth: 05/13/93
- Gender: Female
- Marital Status: Married
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned.
Toolsapplications
Jira, Confluence, Scrum Board, Kanban Board, ServiceNow Agile Development, Clarizen, Serena Business Management, MS Excel, MS Word, MS Visio, MS Power Point, Service Now
Location
Bangalore, 10/01/23
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