Summary
Overview
Work History
Education
Skills
Projects
Awards
Accomplishments
Certification
Timeline
Generic

Krishnakumar Sharma

Pimpri

Summary

To maintain customer satisfaction and improve customer experience through proven problem solving skills, customer experience product knowledge Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Analyst

ALLSTATE PVT LTD
05.2023 - 08.2025
  • Responsibilities:
    • Assisted insureds and claimants with the auto repair process.
    • Determined coverage of items and damages to vehicles and property damage.
    • Coordinated special projects Arbitration, Subrogation Specialist with responsibility for the following to Perform detailed research and analysis of claims.

    • Continuously adhered to all provisions of the Employee Handbook as well as maintained compliance with the Fair Claims Practices Act.
    • Responsible for the identification, research and qualification of auto claims.
    • Used appropriate problem-solving, research and analysis tools to collect, analyze and synthesize qualitative data and information regarding auto.

    Applied claims settlement procedures to process claims assigned within approved units.
    • Provided assistance, initiated claim payment process, and/or closed assigned files, as directed.
    • Provided quality customer service to customers in a timely manner. Recognized, referred, and processed subrogation claims within approved limits.
    • Processed AutoClaim Checks Issued to insured, Lien Holder or Body Shop.

Sr customer executive

WNS global services pvt ltd
03.2020 - 04.2023
  • -Established warm and friendly rapport while interacting with customers.
  • -Built business relationship with clients providing prompt and accurate service.
  • -Handled complex queries providing accurate resolution within timescales
  • Judged as top performer for years 2021 and 2022 for process with meeting with CEO of WNS.

Sr customer representative -Sales

Fairportal india pvt Ltd
07.2019 - 01.2020
  • Us airlines sales process interaction with Us customer.
  • High level sales experience gained helped customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.

Sr process representative

Concentrix india pvt ltd
11.2018 - 07.2019
  • Semi technical voice process
  • Worked for Virgin media process

Education

HSC -

MSBTE
01.2009

SSC -

MSBTE Jai hind english medium high school
01.2007

Skills

  • -SAP trained account management
  • -Product management
  • -Team management
  • -Complaints handling
  • -Cross Selling
  • -Customer relations
  • Claims processing
  • Data analysis
  • Research methodologies
  • Problem resolution
  • Customer relationship management
  • Settlement procedures

Projects

Sales specialist team WNS, Part of British Gas special team project to acquire homeservices

Awards

Best performer of year on email and letter for centrica homemove process for year 2021 and 2022

Accomplishments

  • AIDA A-1 LEVEL CERTIFICATE FIRST ATTRMPT 95 PERCENT

Certification

  • AIDA A-1 LEVEL CERTIFICATE FIRST ATTRMPT 95 PERCENT

Timeline

Analyst

ALLSTATE PVT LTD
05.2023 - 08.2025

Sr customer executive

WNS global services pvt ltd
03.2020 - 04.2023

Sr customer representative -Sales

Fairportal india pvt Ltd
07.2019 - 01.2020

Sr process representative

Concentrix india pvt ltd
11.2018 - 07.2019

HSC -

MSBTE

SSC -

MSBTE Jai hind english medium high school

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Krishnakumar Sharma