Krishna Kumar Upadhyay
Operations Manager
Summary
I am a seasoned professional in the B2B, B2C, and student accommodation industries, offering valuable skills to your company. I specialize in problem-solving, project management, and client relations, with a proven track record of driving cross-functional team collaboration. My technical proficiency ensures efficient, high-quality project execution, while my leadership skills enable streamlined processes, cost reduction, and business growth. I am eager to leverage my experience and expertise to contribute to your company's success. Thank you for considering my application.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Operations Manager
Amber Student
9 2023 - Current
- Team Management: Supervised a team of 90 inventory associates, overseeing their daily tasks and ensuring operational efficiency.
- Inventory Creation: Led the creation of inventory on the Amber website, ensuring timely and accurate property listings.
- Training and Audits: Conducted audits and provided training for new hires and existing team members to maintain high standards.
- Roster Design: Designed weekly rosters and managed daily headcount requirements to meet operational needs.
- Performance Optimization: Developed KPIs and KRAs to optimize team performance and ensure alignment with business goals.
- Stakeholder Reporting: Prepared and presented biweekly reports to stakeholders, highlighting performance metrics and insights.
- Performance Improvement: Created performance improvement plans and provided regular feedback to BQ agents to drive productivity.
- Incentive Planning: Designed incentive plans to boost team productivity and morale.
- Operational Efficiency: Ensured timely property creation and commission updates, maintaining accuracy and efficiency.
- API Integration: Implemented API integration for smoother and more efficient inventory management.
- Attrition Management: Strategized to minimize attrition during peak seasons, ensuring consistent team operations.
- Time and Motion Analysis: Conducted time and motion analysis to improve team efficiency and workflows.
- Customer Satisfaction: Worked on CSAT (Customer Satisfaction) metrics to enhance customer experience.
- Daily Allocation and Forecasting: Managed daily allocation and forecasting to meet business demands.
- Rewards and Recognition: Planned rewards and recognition programs based on team performance to motivate and retain talent.
Sr. Team Leader Quality
Leadque
09.2021 - 09.2023
- Supervised and mentored a team of quality assurance professionals, fostering a collaborative and positive team environment.
- Developed and implemented quality assurance policies and procedures, ensuring compliance with industry standards and regulations.
- Conducted regular audits and inspections, identifying and addressing quality issues with corrective actions.
- Analyzed existing processes and implemented enhancements to increase efficiency and product quality.
- Utilized data and analytics to monitor and improve quality metrics.
- Ensured compliance with relevant quality standards, including ISO and GMP, maintaining thorough documentation of processes, audits, and corrective actions.
- Collaborated with production, R&D, and supply chain departments to address quality-related issues and support overall quality objectives.
- Addressed customer complaints and quality issues promptly, implementing customer feedback into quality improvement initiatives.
- Identified potential risks to product quality, conducting root cause analysis and developing preventive measures.
- Developed and tracked key performance indicators (KPIs) related to quality, providing regular feedback and implementing performance improvement plans.
- Stayed updated on industry trends, best practices, and technological advancements, encouraging innovation within the team.
Quality Team Leader
Xdbs Worldwide
11.2018 - 11.2021
- Conducted in-depth market research and data analysis to identify market trends and opportunities.
- Gathered and analyzed data from various sources, producing detailed reports and presentations.
- Assisted senior analysts with research projects, contributing to the overall success of the team.
- Promoted from Research Analyst to Quality Analyst based on performance.
- Developed and implemented quality assurance procedures to ensure compliance with industry standards.
- Conducted regular audits and inspections to identify and address quality issues.
- Analyzed data to track quality metrics and identify areas for improvement.
- Collaborated with cross-functional teams to resolve quality-related issues and enhance product quality.
- Promoted from Quality Analyst to Quality Team Leader, overseeing a team of quality assurance professionals.
- Supervised and mentored team members, providing training and development opportunities.
- Developed and tracked key performance indicators (KPIs) related to quality.
- Conducted regular team meetings and performance reviews to ensure alignment with quality objectives.
- Implemented process improvements to enhance efficiency and product quality.
- Prepared and presented quality reports to senior management and stakeholders.
Customer service executive
Concentrix
08.2017 - 10.2018
Education
BSC Math -
Maharaja Agrasen Himalayan Garhwal University (MAHGU)
Pune, IndiaHigher Secondary - undefined
St. Joseph's Convent School
Pune, IndiaSkills
Leadership
Certification
Consistently achieved top performer awards for three consecutive quarters
Languages
English
Hindi
Hindi
Projects
API Testing Business Growth Mindtickle Training and Development Motion and Time Analysis Content Quality and Growth Streamlining Client Relationship Building Supply Help Allocation Forecasting B2B Project Handling
Disclaimer
I hereby declare that all the information provided in this resume is true and correct to the best of my knowledge and belief. I understand that any misrepresentation, falsification, or omission of facts may lead to the termination of my candidature or employment.
Timeline
Sr. Team Leader Quality
Leadque
09.2021 - 09.2023
Quality Team Leader
Xdbs Worldwide
11.2018 - 11.2021
Customer service executive
Concentrix
08.2017 - 10.2018
Operations Manager
Amber Student
9 2023 - Current
BSC Math -
Maharaja Agrasen Himalayan Garhwal University (MAHGU)
Higher Secondary - undefined
St. Joseph's Convent School
Similar Profiles
Nidhi SrivastavaNidhi Srivastava
Senior Growth Marketing at Amber StudentSenior Growth Marketing at Amber Student
Nitya AdlakhaNitya Adlakha
Manager - Training & Development at Amber StudentManager - Training & Development at Amber Student
Rituraj TiwariRituraj Tiwari
Quality Analyst at Amber StudentQuality Analyst at Amber Student