Krishna Kumar V

· Handle all escalations appropriately, ensure that the escalation matrix is adhered by the team

· Review the SLA Document and Ensure all processes are documented in SLA Review STOP/SOP every fortnight with the team across processes to ascertain the gaps and circumvent any crisis in the near future

· Perform Risk assessment for the process, maintain BCP document

· Review Work allocation on a monthly basis with Team Leads as per the delivery schedule, acquire consistent feedback from the associates to ensure the work life balance of the team members had been taken care of

· Partake in weekly service review conferences and represent SSC investigations whilst monthly service governance meetings, obtain necessary feedbacks from stakeholders to extemporize the processes further with constant refinements

· Schedule conferences with other internal teams to reflect aged discrepancies, post discourse with business unit teams ensure to maintain regular follow up queries had been sent to obtain resolution for cash aged variances

· Recognize the Potential of team members, involve associates in processes beyond deliverables and provide them with periodical feedback, thereby assist the team in maximizing their skill quotient

· Liaise with onshore counterparts, identify client requirements and address client requisite through optimization of available resources

· Act responsibly on monthly perception survey score that is shared by clients for process deliverables; work on emerging areas of concern for specific process or clients as per perception survey scores, formulate action plan or course of action for further process refinements

· Conduct daily huddles, regular 1 to 1 meeting with individuals in the team and address their concerns, also provide them with periodical feedback about their performances and career development path

· Fulfill process requirements for performance planning process, including goal setting, regular and immediate feedback submission of formalized performance appraisals

· Set and retain standards of professional performance deeds; ensure accountability and adherence to company policies and procedures

· Received best Team Award (2016) for enabling team in attaining greater quality % of production volumes, meanwhile driven the team to consistently perform with an average accuracy of 99.88% against the target of 99.80% for months and 3 consecutive quarters

· Perform Cash reconciliation for institutional and retail funds

· Liaise with Onshore counterparts (corporate actions, trade operations, transfer agent & accounting control, fund accounting) and custodian banks to attain resolution on the reconciliation discrepancies

· Work on cash discrepancy, ascertain cash impact check (CIC), prepare final reports through CIC, to avert (NAV) net asset value anomalies with precise reporting

· Contributed in (UAT) user acceptance testing and worked on application enhancements

· Act as spoke for managing cash aged exceptions across the teams, run reports and maintain tabs on resolving/reducing cash aged exceptions for the process