Krishnamoorthy R
Salem
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
5
5
years of professional experience
Work History
Subject Matter Expert
First American India
09.2022 - Current
- Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
- Assisted clients and real estate professionals with resolving clearance of files prior to closing.
- Documented client progress through case notes and documentation.
- Designed and prepared technical reports, studies and related documentation.
- Utilized optimal customer service skills with clients, lenders, investors, buyers, sellers, attorneys, and underwriters.
- Attended Onshore calls (Standup call, Quality call, training call etc)
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Monitored and tracked user progress to identify improvement opportunities.
Senior Process Associate
First American India
01.2020 - 08.2022
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
- Partnered with project team members to identify and quickly address problems
- Maintained schedules to meet key milestones at every project phase
- Communicated project plans and progress to key stakeholders and project contributors
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
Process Associate
First American India
12.2017 - 12.2019
- Title Service Support (Schedule A, B, C)
- Learned process in short term
- Retrieving documents form Data Tree, FS Legal, O Drive and other county websites
Education
Bachelor of Science - Computer Science
AVS College of Arts & Science
Salem04.2015
Skills
- Complete knowledge in process
- Organizational Skills
- Giving update to team
- Conducting KVT
- Analytical skills
- Problem solving skills
- MS Office
- Time management
- Quick learner
- Team Meetings
- Presenting Cases
Languages
English
Tamil
Additional Information
- Nominated as Outstanding Contributor and Topper of Months
- Attended Cross training
- Attended CSR, ISASASA Activities
- Spoc for Sports committee for the year 2019 & 2022
Hobbies
- Cricket
- Music
- Bike riding
- Travelling
Timeline
Subject Matter Expert
First American India
09.2022 - Current
Senior Process Associate
First American India
01.2020 - 08.2022
Process Associate
First American India
12.2017 - 12.2019
Bachelor of Science - Computer Science
AVS College of Arts & Science
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