KRISHNAPRASAD NAIR

• Increased brand awareness by developing and implementing strategic marketing campaigns.
• Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
• Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
• Worked closely with partners to identify the success criteria for both and built strategies to deliver success to each party.

• Managed stakeholder relationships by cultivating and strengthening client connections through effective issue resolution and dynamic communication.
• Implemented business strategies to increase revenue and target new markets effectively.
• Reduced budgetary expenditures by negotiating more advantageous contract terms.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring, and training team members.

Accomplishment - Awarded top performer of the year for establishing pilot processes and achieving exceptional outcomes in the initial phase.

• Managed stakeholder relationships effectively, ensuring clear communication and alignment with business objectives.
• Planned and set monthly targets to drive team performance and achieve organizational goals.
• Developed and implemented strategies to enhance customer retention and satisfaction.
• Ensured high-quality customer service by addressing client needs and maintaining service standards.
• Resolved escalations promptly, mitigating issues and maintaining positive client relationships.

Accomplishment - Recognized as a Frontier for boosting customer retention through adept management of customer relationships and sales strategies.

• Evaluated and drove team performance through training and development, and managed client communication via calls, meetings, and scripts.
• Handled escalations, developed team strengths, improved weaknesses, and prepared daily and weekly reports.
• Conducted call listening, shared feedback, estimated monthly revenue, and analyzed lead flow.
• Planned resources by preparing rosters, managing hiring and leave, and coordinating with internal departments such as Product, Tech, and HR.