Krishnaraj BR
Chennai
Summary
IT infrastructure specialist with over 6 years of hands-on experience delivering technical support, managing enterprise-level systems and ensuring optimal performance to IT operations. supporting over 4500 employees and using various tools like ServiceNow, Active directory and M365 and certified in A+ N+ and Azure fundamentals AZ900 and AZ901. and worked with various migration projects like VPN migration from Cisco to palalto Global protect. and VDI migration from persistent VDI to Floating VDI in VMware environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Infrastructure Analyst
Thryve Digital Health LLP
Chennai
01.2021 - Current
- Provide technical support to over [4500] users, addressing hardware and software issues promptly and efficiently.
- Manage and resolve tickets using [Servicenow ticketing tool], ensuring a high level of customer satisfaction.
- Collaborate with cross-functional teams to identify and implement solutions that improve system reliability and performance.
- Assist in the maintenance of network infrastructure, including routers, switches, and firewalls
- Installation, troubleshooting and configuration of Windows and MAC Operating System.
- Remote desktop and Remote assistance
- Collaborated with the security team to address vulnerabilities and implement patch management processes.
- Diagnosed hardware and software issues related to end user workstations and mobile devices.
- Coordinated with vendors regarding purchasing decisions for hardware and software components required by the business.
- Provided in-person and remote IT support for all company-wide locations.
- Worked with cross-functional teams to achieve goals.
Technical Support Associate
Sutherland Global Services
Chennai
01.2018 - 09.2021
- Assembling, hardware upgradation troubleshooting
- Windows maintenance, dual booting, upgrade & update the windows.
- MS outlook configuration, Outlook backup & restore and troubleshooting.
- Adding Computers to appropriate OU in the AD and configuring the system to domain
- Managing and troubleshooting issue with Desktop, Thin Client and Wyse Avaya phone
- Conducted regular maintenance activities on hardware components.
- Installed, maintained and repaired network software, components and equipment and integrated with existing system.
Education
B.E. - Electronics and Communication Engineering
Saranathan college of Engineering
tiruchirappalli01.2017
Diploma - Electrical and Electronics Engineering
PRIST University
Kumbakonam01.2014
Skills
- Patch management
- Remote assistance
- MacOS
- PC troubleshooting
- Mac troubleshooting
- VPN setup
- Vendor coordination
- IT governance
- IT service management
- Active Directory
- Remote desktop applications
- Microsoft Office 365
- ServiceNow
- Cross-functional collaboration
- Azure administration
- Vulnerability assessment
- Splunk administration
Certification
- Azure AZ900 fundamentals
- AZ901
- A+ N+
- ITIL
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Senior Infrastructure Analyst
Thryve Digital Health LLP
01.2021 - Current
Technical Support Associate
Sutherland Global Services
01.2018 - 09.2021
B.E. - Electronics and Communication Engineering
Saranathan college of Engineering
Diploma - Electrical and Electronics Engineering
PRIST University
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