KRISTY TOPPO
Khandwa
Summary
I am looking for an
Results-driven professional with experience in customer care management. Skilled in conducting impactful training sessions and fostering team collaboration, leading to improved employee performance and satisfaction. Committed to driving organizational success through effective communication and development initiatives.
Overview
2
2
years of professional experience
Work History
ASIATANT MANAGER CUSTOMER CARE
Teleperformance
Indore
08.2023 - Current
- Facilitated training programs to enhance employee skills and knowledge.
- Conducted regular team meetings to align objectives and share updates.
- Oversaw daily operations to ensure efficient service delivery.
- Monitored call center metrics to identify areas for improvement and training needs.
Education
B.COM -
DEVI AHILYA VISHWAVIDYALAYA
INDORE 03.2017 - 01/2020
12th/HSC -
HOLY SPIRIT CONVENT HIGHER SECONDARY SCHOOL
Khandwa 01.2016 - 01/2017
10TH/HSC -
HOLY SPIRIT CONVENT HIGHER SECONDARY SCHOOL
01.2015 - 01/2016
Skills
- BASIC COMPUTER
- MS OFFICE
- MS power point
- Employee training
- Team building
- Tops certified
- Customer service
- Performance management
Languages
- Hindi
- English
Personality Traits
- OPENNESS
- SELF MOTIVATED
- CONSCIENTIOUSNESS
- HARD WORKING
- PROBLEM SOLVING
Personal Information
- Hobbies: Interaction with different personalities, Interested in gaining Knowledge about field
- Date of Birth: 05/22/97
- Gender: MALE
Languages
English
Advanced
C1
Hindi
Proficient
C2
Recognizetion
- Best performance for the month of August
- Best performance for the month of September from client
- TOPS- Teleperformance operational process standards certified
Timeline
ASIATANT MANAGER CUSTOMER CARE
Teleperformance
08.2023 - Current
B.COM -
DEVI AHILYA VISHWAVIDYALAYA
03.2017 - 01/2020
12th/HSC -
HOLY SPIRIT CONVENT HIGHER SECONDARY SCHOOL
01.2016 - 01/2017
10TH/HSC -
HOLY SPIRIT CONVENT HIGHER SECONDARY SCHOOL
01.2015 - 01/2016