VINOD M
Chittur
Summary
Intend to build a career with leading corporate of environment with dedicated people, which will help me to explore myself fully, realize my potential, to grow and develop professionally, to build a team and to share what I have learned.
Overview
13
13
years of professional experience
Work History
Customer Care Executive
GKB Hi-Tech Lenses LLC
03.2015 - Current
- Managing and delivering orders to customers by raising purchase orders and invoice.
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Kept accurate records of all customer interactions and transactions.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Hospitality Assistant
Wipro Technology
08.2012 - 02.2015
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Maintained exacting standards of quality and performance.
- Collaborated with caterers and other hospitality vendors to provide first-rate products and services to employees and guests.
Billing Staff Member
Hotel CEEDEE Regency
03.2011 - 06.2012
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
Education
High School Diploma -
Regional Institute
Palakkad01.2010
Skills
- Customer Response
- Customer Management Procedures Knowledge
- Call Center Operations
- Good communication skills
- Teamwork
- Basic computer
- Microsoft Outlook
- Microsoft excel
- Microsoft word
- MS Office
- SAP
Personal Information
- Father's Name: Muralidharan.k
- Date of Birth: 11/19/1991
- Nationality: Indian
Permanent Address
Sree Devi kripa, moosaliparmbu,anicode, Chittur (post), Palakkad, 678101
Passport Number
T8954614
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Timeline
Customer Care Executive
GKB Hi-Tech Lenses LLC
03.2015 - Current
Hospitality Assistant
Wipro Technology
08.2012 - 02.2015
Billing Staff Member
Hotel CEEDEE Regency
03.2011 - 06.2012
High School Diploma -
Regional Institute
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