Sanchaita Chowdhury
Operational Executive
Kolkata
Summary
Ability to convince the customer and add them to the client portfolio. Diligently handle the billing related issue with accuracy and sanity.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
CUSTOMER SERVICE EXCECUTIVE(KEY ACCOUNT)
GATI-KINTETSHU EXPRESS PVT LTD
06.2022 - Current
- Handling customer concerns and complaints in a timely manner. Informing customers about their shipment.
- Establishing a positive rapport with all clients and customers in person or via phone.
- Forming reports based on customer satisfaction statistics and helping the team to develop new skills.
Team Lead
FLIPKART
08.2021 - 05.2022
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Customer Service Manager
Associate Express
12.2019 - 07.2021
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Operational Executive
Inland Logistics
06.2017 - 06.2018
- Developed strong relationships with key stakeholders, fostering a culture of open communication and collaboration.
- Client acquisition
- Resolve billing related issues
Education
Bachelor of Arts -
Rabindra Bharati University
Kolkata 06.2014 - 06.2017
Master of Arts -
Rabindra Bharati University
Kolkata 06.2017 - 06.2019
Skills
Customer Acquisition
Basic Computer
Billing
Complaint Handling
Additional Information
Actively associated with a renowned Drama group at Kolkata.
Timeline
CUSTOMER SERVICE EXCECUTIVE(KEY ACCOUNT)
GATI-KINTETSHU EXPRESS PVT LTD
06.2022 - Current
Team Lead
FLIPKART
08.2021 - 05.2022
Customer Service Manager
Associate Express
12.2019 - 07.2021
Operational Executive
Inland Logistics
06.2017 - 06.2018
Master of Arts -
Rabindra Bharati University
06.2017 - 06.2019
Bachelor of Arts -
Rabindra Bharati University
06.2014 - 06.2017